Ben’s Blog | News From Ben’s Bus

New Enhanced Refund Terms

Posted 24th August 2020

NEW ENHANCED REFUND TERMS

 

Refund PolicyWe understand that in these uncertain times, our customers need the peace of mind of being able to cancel their booking and receive their money back should they no longer be able to travel.

That’s why we’ve teamed up with Refund Protect, the market leader in Refund Protection for the travel industry, to offer our customers Enhanced Refund Terms to compliment our existing Refund Policy. For a small surcharge, you could be eligible for a 100% refund should you need to cancel.

 

When you book your ski transfer with us, you will have the opportunity to upgrade at a cost of 8% of your total booking value. Your Ben’s Bus eTicket will then include details on how to claim a refund. There will be a direct link to the Refund Claims Page so all you need to do is paste in your Booking Reference Number and explain why you need to cancel. Refund Protect may then ask for evidence to support your claim but they promise to turnaround valid refunds very quickly. There are a whole host of reasons that could qualify you for a refund, including:

– Government Travel Bans

– Illness / injury

– Scheduled airline failure

– Pre-existing medical condition and many more. Visit this page to see a full list.

Our normal Conditions of Sale state that we will refund any customer their ticket price, minus a £15pp fee, provided we are given at least 3 weeks notice from the first transfer date, so we strongly recommend you upgrade your booking. If you want to find out more about the other measures we’re considering due to the Coronavirus fallout, visit our Safety Page.

 

 

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NEW BUS STOP IN TIGNES VAL CLARET

Posted 7th August 2020

NEW, SECOND BUS STOP IN LOWER TIGNES VAL CLARET

 

Tignes Val Claret Airport Transfer Bus StopWe’ve added a new bus stop in Tignes Val Claret. As well as our existing stop at the top of the resort, we’ve now added a second stop lower down, on the roundabout at the entrance to the town. Click the map to the left to see a larger version.

From our new stop, you can walk on a flat road to the accommodations in the lower part of the resort – so no walking up and down hills!

You can select either of these stops when you book with us. If you’re not sure which stop is best for you, ask your accommodation providers or consult the Tignes Tourist Office Map. You can also select your stop after you have booked with us by logging into your account.

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WE’LL GIVE MORE MONEY TO CHARITY FOR EARLY BOOKERS

Posted 27th July 2020

BOOK EARLY AND BEN’S BUS WILL GIVE EVEN MORE TO CHARITY

 

Extra Charity Donations CovidOur routes will go online really soon. We’ll launch our routes one by one. Our Lyon Airport routes will hopefully go live later today (27th July). Then our Grenoble Airport to the Tarentaise resorts will go live, followed by our Geneva Airport routes and finally, by the middle of August, our Grenoble Airport to Alpe d’Huez and Les Deux Alpes route will be on sale.

We’re not offering early bird discounts because we have already reduced most of our prices and extended our child discount scheme. Instead we’re trying to help stop the spread of all diseases in the world’s poorest countries. WaterAid promotes access to clean drinking water and improved sanitation standards. You can’t wash your hands if you don’t have clean water!

 

HOW IT WORKS

 

For a few years now, when our customers book a ski transfer, they have had the option to add 25p to their booking, all of which goes directly to charity. Ben’s Bus then matches that 25p, so in total, together, we give 50p to charity. You can see where this money goes on our Charity page.

We’re continuing with this scheme but this year, if you book before the 31st August 2020, we’ll donate an additional 50p. That means Ben’s Bus will give a total of 75p to charity. This extra 50p will go entirely to WaterAid.

To all of our lovely customers who opt into this scheme – thank you!

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New Bus Stop in Mottaret Le Hameau

Posted 16th July 2020

NEW BUS STOP IN MOTTARET LE HAMEAU

 

Mottaret Ben's Bus Airport Transfers StopsWe’ve listened to our customers and have added a new stop in Mottaret. Now all our services from Geneva Airport to Mottaret will make a stop at Mottaret Centre and Mottaret Le Hameau.

The Hameau area includes accommodations such as Residence Le Lac Blanc, Les Logis du Meribel, Residence Club Odalys Le Hameau de Mottaret and VVF Le Fontany a Meribel. There are also 2 hotels, Les Arolles and Hotel Tarentaise close by.

The area of Hameau is above the centre of Mottaret and so previously customers would have to take the shuttle bus to get from our stop in the centre up to the Le Hameau sector. The problem is that in the early hours of the morning and late in the evening, the shuttle bus might not have been working, which meant a bit of a walk. So our services will make a stop on the roundabout at the top of the road, so it’s just a very short walk to many of the large accommodations centres in Le Hameau. Click on the map to view a larger version.

Our services from Grenoble Airport and Lyon Airport still only make stops at Moutiers, but from here you can use public buses or taxis to take you onto your accommodation.

Our cheap shared ski transfers from Geneva Airport will continue to make stops at Meribel and Meribel Village, Les Allues and Brides Les Bains.

We hope you can make use of this new stop and that it will enhance your holiday experience.

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NEW SKI SEASON 2020 / 2021 PRICES NOW ONLINE

Posted 8th July 2020

PRICE FREEZE/ REDUCTION FOR THE 2020 / 2021 SKI SEASON

 

Our prices and dates of operation for our transfers from Geneva Airport, Grenoble Airport and Lyon Airport for the upcoming season are now online. We’ve frozen nearly all our transfer prices and reduced quite a few of them too. For instance, a Single from Geneva Airport now costs just £48.50 instead of £51.50! On top of that, you will still be able to make use of our Group Discounts and we’ve extended our Child discounts to our Geneva operations.

See a full list of our 2020 / 2021 Prices here.

 

Although our systems are not yet available to take bookings, as we have not yet finalised our timetable, you can now see which dates we will operate on which routes. To find out more about the service that interests you, click on your airport below and then select the resort you are heading too. We’ll update everyone by facebook and by Mailshot as soon as our tickets are on sale, which should be around mid July.

Geneva Airport Shared Transfers                                                       Lyon Airport Shared Transfers                                                          Grenoble Airport Cheap Ski Transfers

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Charity Donations from Ben’s Bus Customers

Posted 8th May 2020

BEN’S BUS CUSTOMERS HELP GENERATE £1, 200 FOR CHARITY

 

bens bus airport ski transfers charitiesThank you to all our customers who opted in to donate 25p to charity when they booked their ski transfer in the 2019 / 2020 ski season. As promised, Ben’s Bus has matched the total amount given by customers. This year our passengers generated £599.25 in charitable contributions, so we’ve rounded that up to £600 and doubled it, to make a total of £1,200. Although this is a bit of a drop compared to last year, that’s mainly because we had to refund so many bookings in March and April due to the Coronavirus. However, we’re sure our charities are more grateful than ever for these donations in the troubling times. We’d like to send out a MASSIVE THANK YOU to all our customers who travelled from Geneva Airport, Grenoble Airport or Lyon Airport and opted in to give to charity.

 

WHERE THE MONEY GOES

 

We gave £300 to SolarAid, which helps poorest Africans use their natural resources to improve their lives with minimal impact on the environment.

We gave £300 to WaterAid, a charity helping to deliver clean water and sanitation to people around the world.

We gave £300 to Shelter, a UK homelessness organisation.

We gave £300 to The British Ski & Snowboard National Foundation, which helps fund young Great British skiing talent.

Our Environment and Charitable Donations page can tell you more about our Policy for Charities.

A huge thank you from our chosen charities and and from Ben’s Bus to all of you who donated. Hopefully next year we can generate even more money! Stay safe in these difficult times and and we hope to see you again next season.

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Refunds Due to Early Closure of Ski Resorts

Posted 3rd April 2020

 

HOW TO CLAIM A REFUND DUE TO THE CORONAVIRUS OUTBREAK

 

We have created a special page on our website for all our customers who were affected in March and April 2020 by the early closure of the french ski resorts because of the Corona Virus outbreak. We’ve made it as easy as possible for you to apply for a refund but we please ask you to visit this page of our website and carefully follow the instructions on it.

We thank you for your patience and understanding and remember, stay safe and ….

Stay at Home Whenever Possible 

Respect The Social Distance of 2 metres 

Wash Your Hands Regularly

 

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Serre Chevalier Timetable Extended

TRANSFERS TO SERRE CHEVALIER NOW RUN UNTIL THE 11TH APRIL

 

Serre Chevalier April TransfersFollowing the news that most airlines will not be flying into Turin for a few weeks as a result of the lock down policy instigated by the Italian government, Ben’s Bus has decided to extend its timetable for its airport transfers to Serre Chevalier to cover the popular Easter Holiday week.

We now have shared transfers from Grenoble Airport to Serre Chevalier running on the 4th and 11th April as well as transfers from Lyon Airport to Bourg d’Oisans.

 

BUS TIMES FROM GRENOBLE AIRPORT TO SERRE CHEVALIER

 

– On the 4th April, we have buses arriving at Grenoble Airport at at 07:55, 14:05 and 16:30

– On the 4th April, we have buses leaving Grenoble Airport at 11:35, 14:20 and 19:10

– On the 11th April, we have buses arriving at Grenoble Airport at 07:55, 10:20 and 14:50

 

LYON AIRPORT TO SERRE CHEVALIER

 

If you are flying into Lyon, visit our Lyon Airport to Bourg d’Oisans page to find out how we can get you half way there and how you can use alternative transport options to make the last leg of the journey to your resort.

 

Posted 11th March 2020
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Flybe Bankruptcy

FLYBE GOES INTO ADMINISTRATION

 

Flybe CollapseBen’s Bus would like to pass all the Flybe staff, their families and their customers all the best following the very sad news this morning that it has ceased trading and gone into administration. We hope the Flybe workforce can find gainful employment elsewhere and that their customers’ travel plans will not be disrupted too much. The BBC website has a useful article on your rights as a consumer.

If you had a Ben’s Bus Ski Transfer booked to your ski resort and you were arriving or departing on a Flybe flight, please read our advice below. Please also check your emails, including your spam.

 

 

BEN’S BUS BOOKED FROM LYON AIRPORT?

 

If you have changed your airline but you’re still flying into Lyon Airport, then please email us your Ben’s Bus Booking Reference Number (located on your eTicket which you can re-send to yourself here) and your new flight details and we’ll make those changes for you – availability permitting – for free.

If you are now flying into Grenoble Airport, please email us your Ben’s Bus Booking Reference Number and your new flight details and we’ll check to see if we have a bus for you. If we do, we’ll change that for you for free.

If you are now flying into Geneva Airport, then we will need to cancel your booking with us and ask you to re-visit our website to make a fresh booking. Provided we are informed by Tuesday 10th March, we will fully refund you with no admin fees, although we may charge a small portion of our admin fees if you paid with a credit card.

If you now wish to cancel your booking with us to or from Lyon Airport we will fully refund – and we will waive our usual admin fees – provided you get in touch before Tuesday 10th March. If you paid using a credit card, we may not be able to fully waive our admin fees.

 

 

BEN’S BUS BOOKED FROM GENEVA AIRPORT?

 

All Ben’s Bus Routes to and from Geneva Airport are currently operated by a franchisee of Ben’s Bus and may operate a different policy from what is listed above. Please do get in touch with our franchisees directly via our Geneva Airport Contact Us page to see what they can offer you.

 

Posted 5th March 2020
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Incredible March Snow Conditions in the Alps

AMAZING SNOW CONDITIONS – AND THERE’S MORE TO COME!

 

Amazing Snow Conditions 1st March 2020After a bit of a barren January, the snow is returning to the Alps with a vengeance. With the school holiday crowds starting to dissipate and the prospect of blue skies on the horizon, March is definitely looking like the month to go skiing this year.

Loads of resorts are reporting fantastic snow coverage after a pretty decent snowfall in February. Alpe d’Huez has a 2m base on the lower slopes and 3m on the upper slopes. And that’s before the 1m that’s predicted this week! Not great for people out there right now, but brilliant news for those of you thinking of booking a March trip.

Forget about the Coronavirus and get yourself out to the Alps because conditions like this in March don’t happen very often.

Check out the snow forecast website to see how much snow is heading to your resort. The J2Ski website is also pretty good. If you haven’t yet decided on which resort to go to, see a list of resorts we cover here.

 

TRANSFERS FROM GENEVA, GRENOBLE AND LYON AIRPORTS TO LOADS OF SKI RESORTS 

 

Whichever resort you are thinking of heading to, we’ll probably have a cheap ski transfer for you – and the chances are you’ll have a choice of airports to fly into. For instance, for Tignes, Val d’Isere or Val Thorens, you could fly into Geneva Airport, Grenoble Airport and Lyon Airport and bag a shared transfer with us from only £45pp. A lot of our buses in March are already looking so popular that we’re adding more buses to our schedules, which means less time hanging around at the airport and more time grabbing that fresh powder. Use the form at the bottom of this page to get a quote in seconds. 

Our transfers, depending on the route you’re travelling on, cost between £45 – £90 for a Return. If you’re heading up to the wonderful Alpe d’Huez or Les Deux Alpes, and you’re in a group, you could be paying just £26pp One Way!

Posted 1st March 2020

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