Change Booking

You can log into your booking using the forms below and:

  • Change your Personal Details (such as names, mobile numbers, email addresses) and your chosen bus stop in resort for free, up to 1pm the day before your first transfer.
  • Change your Travel Plans up to 1pm, 5 days before your first transfer at a cost of £5pp in admin fees, plus any difference in fares. Ben’s Bus Plus customers do not pay admin fees for changes made up to 1pm, 5 days before your first transfer.
  • If your transfer is less than 5 days away, you need to contact us with your requested changes. Any changes made by our team will be charged at £10pp plus any fare difference in fares.


Please Note That You Cannot:

  • Add people to your booking. Please make a new booking for any additional passengers.
  • Change a Single to a Return. You will need to make a second Single booking.
  • DELETE people from your booking or CANCEL your booking. Please click here for information on how to do that.


The Lead Passenger Email and Booking Reference Number can be located on your e-Ticket.

View our Conditions of Sale for our terms on cancellations and changes to your booking.