Change Booking

You can log into your booking using the forms below and make changes up to 1pm the day before your first transfer. You can change Personal Details for free. To make changes to your travel plans, we’ll charge you admin fees of £5pp, up to a maximum of £20, plus any differences in the fare.

Ben’s Bus Plus Customers do not pay any admin fees for changes made before 1pm 3 days before their first transfer.

If you are a group of 5 or more, you’ll need to Contact us to Change Your Transfer Details if your first transfer is less than 3 days away.

Please Note That You Cannot:

  • Add people to your booking. Please make a new booking for any additional passengers.
  • DELETE people from your booking or CANCEL your booking. Please click here for information on how to do that.

The Lead Passenger Email and Booking Reference Number can be located on your e-Ticket.

View our Conditions of Sale for our terms on cancellations and changes to your booking.