Ben’s Bus Plus+ is an upgrade that gives you preferential refund and amendment terms, allowing you to book with confidence
WHAT IS BEN’S BUS PLUS+
Ben’s Bus Plus+ is an add off that gives you free, unlimited changes to your booking up to the day before your first transfer and a 100% refund if you cancel up to 10pm, 4 days before your first transfer.
The cost of the upgrade is between 7-9%, depending on which route you are travelling on.
You can only upgrade at the time of booking. You cannot add Ben’s Bus Plus+ retrospectively.
If you want the peace of mind the above brings, we recommend upgrading.
BENEFITS OF BEN’S BUS PLUS+
100% Refund Guarantee
Cancel your booking up to 10pm, 4 days before your first transfer and get a guaranteed 100% Refund. The fee for upgrading is not refundable.
Priority for Better Timed Buses
When we create better timed buses, we will prioritise moving Ben’s Bus Plus+ customers over to these better timed buses.
Free & Flexible Booking Changes
Change your booking for free, as many times as you want. You can’t edit your booking the day before or day of your transfer.
OUR NORMAL CANCELLATION & AMENDMENT TERMS
If you don’t upgrade, our normal terms, which can be found in our Conditions of Sale, are:
If you cancel your booking up to 3 weeks before your first transfer, we will charge our standard cancellation admin fees, which are 25% of the total amount you paid.
No refund will be given when less than 3 weeks notice is given.
All changes to your booking will incur a £6-8pp (depending on your route) admin fee.
Manual changes made by our team will be charged at £15pp.
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