Please do tell us if you will not be travelling, even if you are not entitled to a refund, so we can take you off our lists. Otherwise our team may call you which may disturb you (and it may be very early in the morning!) and may cause delays to our other passengers.
I UPGRADED TO BEN’S BUS PLUS
It will say if you bought Ben’s Bus Plus at the bottom of the eTicket email we sent you. If you did upgrade, you can cancel your booking and receive a 100% Refund on your transfer price provided we are told before 1pm, 4 days before your first transfer date. After that point, we will not be able to refund you anything. We won’t charge any admin fees, but the cost of the upgrade is not refundable.
I DID NOT UPGRADE TO BEN’S BUS PLUS
If you did NOT upgrade to Ben’s Bus Plus, our Conditions of Sale allow you to cancel your booking at a cost of £15pp, up to 3 weeks before your first transfer date. After that point, we will not be able to refund you anything.
I BOUGHT ENHANCED REFUNDABLE TERMS
If you booked before the 25th October 2020 and paid for Enhanced Refundable Terms and are unable to attend due to an unforeseen circumstance, you may be entitled to a refund. Click to see our full set of Refundable Terms and Conditions.
To apply for a refund, please contact our refund team at https://refunds.refundprotect.co/ quoting your Ben’s Bus Booking Reference Number, which can be found on your Ben’s Bus eTicket. If you cannot find your eticket, you can re-send it to yourself here. If Refund Protect decline your application, please forward it to firstname.lastname@example.org and we will see what we can do for you.