cancel booking

CANCEL YOUR ENTIRE BEN’S BUS BOOKING

Fill in the form below to cancel your ENTIRE booking. If you have booked a Return, it will cancel your journey IN BOTH DIRECTIONS! If your booking cancellation goes through, you’ll land on our “Booking Cancelled” page and you will receive a email confirming it’s been cancelled. We will then contact you if there is any refund due.

If you don’t want to cancel your entire booking, please expand the appropriate section further down this page.

PARTIAL CANCELLATIONS, DELETING PASSENGERS & REFUNDS

If you only want to cancel 1 person from a booking, or you only want to cancel 1 part of a Return booking, please read the appropriate section below. You can also read about what refunds you are entitled to.

If you are already in your ski resort and you do not intend to travel back to the airport, please do cancel your booking, even if you are not due a refund. Otherwise other customers may be delayed whilst we try to call you.

Amend / delete passengers from my booking

To amend any passenger details, please Log Into Your Booking.

To delete only certain passengers from your group booking, please Log In and expand the section “Add / Delete a Passenger”.

Please note that all passengers in a group booking must be travelling on exactly the same flights, in both directions.

Change a Return to a Single (only cancelling one way)

You cannot change a Return booking to a Single. Instead, please follow these instructions:

Cancel your Return booking using the form above (which will free up those seats).
Immediately make a new booking for the Single journey that you need.
Email ku.oc.subsneb@ecnanif quoting the Reference Numbers for your original Return booking, and your new Single booking. We will get back in touch with details of any refund that is due.

If your original Return booking was Ben’s Bus Plus+, please do not upgrade your new Single booking! We will upgrade you for free once we receive your email. If your original Return booking was not Ben’s Bus Plus+, the amount we refund you will depend on when you contact us.

Please do NOT follow the above advice if you are travelling from an airport to a ski resort today and you have missed your flight / it has been cancelled. We would not be able to refund you anything at such short notice. Instead, please contact us or visit this FAQ webpage to see how we manage delayed customers.

Refund terms

Ben's Bus Plus Refund Terms

If you upgraded to Ben’s Bus Plus+ and you cancel your booking before 10pm, 4 days before your first transfer, you will receive a 100% Refund on the cost of your transfer. The cost of the upgrade is not refundable.