If you paid for the Refund Protect Insurance when you booked with us, you should be entitled to a full refund without any admin fees. Please log in using their website.
If you chose not pay for the insurance, our Conditions of Sale state that you can cancel your booking at a cost of £15pp up to 3 weeks before your first transfer date. After that point, we will not be able to refund you anything. However, please do let us know using the email address below if you are not be travelling so we can take you off our lists. Otherwise our team may call you on your transfer dates, which will disturb you (which may be very early in the morning!) and our other passengers may be delayed whilst we wait for you.
To enquire about cancelling your booking with us if you have not paid for the Refund Protect Insurance, please email firstname.lastname@example.org