cancel booking

Please do cancel your booking if you will not be travelling. Otherwise our team may call you (and it may be very early in the morning!) and our other passengers may be delayed whilst we look for you.

 

CANCEL YOUR ENTIRE BOOKING

 

Fill in the form below and click the Send button. Take care to enter the correct Booking Number in case you have multiple bookings with us (you can resend all your etickets here). If we find your booking, you will land on our “Booking Cancelled” page. We will then email you if there is any refund due.

CHANGE A RETURN > SINGLE (only cancelling one way)

 

We cannot change a Return to a Single. You need to cancel your booking using the form above and then immediately re-book your Single via our website. You can then email ben@bensbus.co.uk quoting your old and new booking reference numbers to see what refunds you are due.

 

 

DELETE PEOPLE FROM YOUR BOOKING

 

If you only wish to delete certain people from your booking, forward your eticket email to ben@bensbus.co.uk listing the names you wish to delete.

 

 

I UPGRADED TO BEN’S BUS PLUS

 

Bens Bus PlusYour eTicket will tell you if you upgraded to Ben’s Bus Plus. If you did, you can cancel your booking and receive a 100% Refund on the cost of your transfer, provided we are told before 10pm, 4 days before your first transfer date. The cost of the upgrade is not refundable.

 

 

I DID NOT UPGRADE TO BEN’S BUS PLUS

 

Refund PolicyIf your eticket does not mention Ben’s Bus Plus, then you chose NOT to upgrade when you first booked with us. Our Conditions of Sale allow you to cancel your booking at a cost of £15pp, up to 3 weeks before your first transfer date. After that point, we may not be able to refund you anything.

 

Change Ben's Bus Booking    Resend Ben's Bus eTicket