I OPTED IN AND BOUGHT REFUNDABLE TERMS ON MY BOOKING
If you paid for additional Refundable Terms when you booked with us and are unable to attend the booking due to an unforeseen circumstance, you may be entitled to a full refund. Details of how to make an online refund application can be found in the confirmation eticket email that we sent you when you booked with us. If you cannot find your Ben’s Bus eticket, re-send it to yourself here. To apply for a refund please contact our refund team at https://refunds.refundprotect.co/ quoting your Ben’s Bus Booking Reference Number. Click to see our full set of Refundable Terms and Conditions.
I DID NOT OPT IN AND DID NOT BUY REFUNDABLE TERMS
If you did NOT pay for Refundable Terms, our Conditions of Sale state that you can cancel your booking at a cost of £15 per person, up to 2 weeks before your first transfer date. After that point, we will not be able to refund you anything. However, please do let us know if you are not be travelling so we can take you off our lists. Otherwise our team may call you on your transfer dates, which will disturb you (and it may be very early in the morning!) and our other passengers may be delayed whilst we wait for you.
To enquire about cancelling your booking with us if you did not pay for Refundable Terms, please email firstname.lastname@example.org