I OPTED IN AND BOUGHT ENHANCED REFUNDABLE TERMS
If you paid for Enhanced Refundable Terms and are unable to attend due to an unforeseen circumstance, you may be entitled to a full refund. Click to see our full set of Refundable Terms and Conditions.
To apply for a refund, please contact our refund team at https://refunds.refundprotect.co/ quoting your Ben’s Bus Booking Reference Number, which can be found on your Ben’s Bus eTicket. If you cannot find your eticket, you can re-send it to yourself here.
I DID NOT BUY ENHANCED REFUNDABLE TERMS
If you did NOT pay for Enhanced Refundable Terms, our cancellation and refund policy within our Conditions of Sale state that you can cancel your booking at a cost of £15pp, up to 3 weeks before your first transfer date. After that point, we will not be able to refund you anything, except at the absolute discretion of the management. However, please do let us know if you will not be travelling so we can take you off our lists. Otherwise our team may call you, which will disturb you (and it may be very early in the morning!) and this may delay our other passengers.
To enquire about cancelling your booking, please forward the eTicket email we sent you, along an explanation of your request to firstname.lastname@example.org