Please cancel your booking if you’re not travelling. Otherwise we may call you, which may be very early in the morning, and this could delay our bus and your fellow passengers.
Scroll further down this page to find our refund policy and fees and to see what to do if you don’t need to delete your entire booking.
CANCEL YOUR ENTIRE BOOKING
Fill in the form below and click the Send button. Take care to enter the correct details in case you have multiple bookings with us! If successful, you will land on our “Booking Cancelled” page and you will receive a cancellation email. We will then email you again if there is any refund due.
CHANGE A RETURN > SINGLE (only cancelling one way)
We cannot change a Return to a Single. Please cancel your booking using the form above and then immediately re-book your Single via our website. Then immediately email firstname.lastname@example.org quoting your old and new booking reference numbers to see what refunds you are due. If you originally upgraded to Ben’s Bus Plus, please do not upgrade on your new booking. We will upgrade you once we receive your email.
DELETE PEOPLE FROM YOUR BOOKING
Forward your eticket email from the Lead Passenger’s email account to email@example.com listing the names you wish to delete. We will then send you an email from our systems with the new eticket attached and details any of refund that was due.
You can change the name of any passenger for free by logging in, provided the new person is travelling on exactly the same flights, in both directions. Otherwise, they will need to make a new booking.
I UPGRADED TO BEN’S BUS PLUS
Your eTicket will tell you if you upgraded to Ben’s Bus Plus. If you did, you can cancel your booking and receive a 100% Refund on the cost of your transfer, provided we are told before 10pm, 4 days before your first transfer date. The cost of the upgrade is not refundable.
I DID NOT UPGRADE TO BEN’S BUS PLUS
If your eticket does not mention Ben’s Bus Plus, then you chose NOT to upgrade when you first booked with us. Our Conditions of Sale allow you to cancel your booking at a cost of £15pp, up to 3 weeks before your first transfer date. After that point, we may not be able to refund you anything.