Click a button above to either change, cancel, or find your booking, or to report lost property.
95% of the questions we receive are answered in the FAQ’s below. If your question is not answered, our email address is ku.oc.subsneb@ofni
The following are all the ski resorts we run buses to from Lyon Airport. Click on a resort to read more about that route.
Alpe d'Huez | Bourg d'Oisans | Bourg St Maurice | Les Deux Alpes | Les Menuires | Moutiers | St Martin de Belleville | Tignes | Val d’Isère | Val Thorens
The following resorts are all accessible by Ben's Bus but we do not run direct transfers to them. We can drop you off at the nearest town and from there you can either take a taxi or public bus onto your resort. Visit our Lyon Airport Transfers page and then select your resort to find more information about what we do and how to get from our stop to your final destination.
Aime Auris en Oisans Brides Les Bains Courchevel La Grave La Plagne La Rosiere La Tania Les Arcs Les Allues Meribel Mottaret Oz en Oisans Sainte Foy Serre Chevalier Vaujany Villard Reculas
If you are looking for a ski transfer to another resort that is not listed above, then we're sorry but we can't help you. Visit this page of our website to find out about alternative transport options.
Alternatively, you could contact the Tourist Office of your resort for more information.
Our Lyon Airport transfers run on Saturdays during the winter ski season. To see if we operate on your dates, enter your details into our booking form and our dates of operation will appear in a drop-down list. If your dates are not listed, then we are sorry but we cannot help you.
SUNDAYS : If you're flying on a Sunday, try our friends at Altibus or consult our Alternative Transport page. We do have Sunday services to and from Geneva Airport to many resorts.
WEEKDAYS : If you're flying on a weekday, then we're sorry but we can't help you. Our friends at Altibus do run buses on Fridays or consult our Alternative Transport page to view other travel options.
We do have some weekday services between Grenoble Airport and Alpe d'Huez, Les Deux Alpes, Bourg d'Oisans and Rochetaillee (for Vaujany and Oz). It might be worth changing your flight to Grenoble so you can take our bus.
FRIDAY AFTERNOON / EVENING : If you arrive on a Friday afternoon / evening, you could stay in a hotel overnight and take our Saturday morning service. Just select "Hotel" when you book with us.
Remember, you could fly into one airport and out of another. You will need to make two separate, Single bookings. Or you could book a Single with us and another Single with another company.
To see our bus times from Lyon Airport, you need to enter your travel details into our booking form. Once you have selected your dates and flights, our bus times will appear.
If your flight time is not listed, then we are sorry but we cannot help you and you would need to consider alternative options.
Select your resort from this page of our website for more information about the services we offer.
If you arrive on a FRIDAY afternoon / evening, you could stay in a hotel at Lyon Airport and then take our Saturday morning bus. Just select "Hotel" when you book with us.
The Ben's Bus Lyon Airport Team will greet you at the Lyon Airport Bus Station, which is just a few minutes walk on flat ground from the main Terminal building.
Our Airport Meeting Point page has more exact details, including images and maps of the airport.
Delays happen. We get it. It's why we have processes, systems and contingencies in place to ensure your holiday gets off to the right start. Take a look at our Flight Delay Policy to see what we do to manage this.
To see how much luggage is included in your Ben's Bus ticket, and what to do if you want to bring more, please visit our Luggage Allowance & Policy page.
Yes, children can travel on Ben's Bus but our policy on carrying children depends on the route you are travelling on. For more exact details, please visit our childrens page.
We cannot guarantee there will be toilets on our vehicles - or if there are, that they will be working. Please make use of the facilities in resort or at the airport before boarding the bus.
If there is no toilet or it is not working, ask the driver to stop along the way as we do pass motorway service areas. To be extra sure, you could ask your rep to have a word with the driver before you leave to ensure he understands that you may need to stop en-route.
If you have a medical condition that may require you to use the toilet urgently, we would suggest looking at alternative transport options, since we cannot guarantee working toilets.
There are genuine reasons for toilets not being in operation. A lot of our buses park in the mountains overnight and the chemicals can freeze. Buses need special facilities to empty their toilets. If they over-fill, it's not pleasant! Our buses are sometimes used all day and so may not have the opportunity to visit these facilities.
The EU has fully implemented its new Entry/Exit Scheme. This is affecting nearly all non-EU citizens entering the Schengen area. There may be extra checks at the border entry point, where they will take biometric data from you. This will likely mean it will take longer than usual to clear Passport Control.
If you hold an EU Passport, this will not affect you. If you don't, it almost certainly will affect you.
Read our EES Blog Post for more information and advice about this.
If you're flying into one airport and out of another, then you cannot book a 'Return'. You would need to make 2 separate 'Single' bookings for each leg of the journey. This is standard practice in the travel industry and we cannot offer any discounts if you need to book 2 Singles.
If you are travelling to 1 resort but coming back from another, you would also need to make 2 separate 'Single' bookings.
We can't help with transfers between resorts. We'd advise either booking a taxi for that journey, or take a public bus down to the town on the valley floor (Moutiers, Aime, Bourg St Maurice or Bourg d'Oisans) and then another public bus to go back up.
To see the average journey times to your ski resort destination, select your resort from this page of our website and scroll down. You will see the transfer times from all airports.
The times we give are approximations and obviously depend on the date, time of day, weather and traffic conditions. We allow more time when we know the traffic will be heavy. So the transfer time may be a lot longer than what is displayed on these pages.
Once you enter your flight details, we will show our bus times. They will include any extra journey time we, in our considerable experience, have given that transfer.
No, you do not need to confirm your transfer with Ben's Bus. We will assume you are travelling unless you cancel your booking.
We will email and / or send an SMS to the Lead Passenger should we need to change our bus times due to the weather or unforeseen traffic issues. Please do ensure you check those communication channels the day before you travel. If you are unsure, you can download the latest version of your e-ticket here.
We recommended you have your e-ticket available to view on your phone / tablet. This is because they contain links to important webpages, including to our page with our emergency phone numbers.
No, you do not need to print your eticket.
We recommended you have your e-ticket available to view on your phone / tablet. This is because they contain links to important webpages, including to our page with our emergency phone numbers. A printed version will therefore not allow you to view these phone numbers!
We're sorry if you're having problems paying. We hope this page provides a solution for you.
'Issuing Bank' : The bank that supplied the card to the 'Card Holder'.
'Card Holder" : The person who puts their card details into the Payments Page.
The Issuing Bank has complete control over when a transaction is declined. We cannot do anything about this. You could either contact your bank or get someone else in the group to book.
Here are some common reasons for seeing a Declined Message:
- Card Number, Expiry Date or 3 Digit Code were entered incorrectly.
- Insufficient funds in the account.
- Foreign letters or Characters were entered as part of your Name, Mobile Number or Billing Address. Please only use alpha-numeric, Latin letters. Do not use characters such as - ' ! " ?
- International Dialling Code was entered at the start of your mobile phone number. This must only be entered by way of our drop-down! For instance, do not type 004407767.. Instead type 07767..
- Personal Details of 'Lead Passenger' do not match those of the 'Card Holder': The Passenger Details Page on our website takes information about the 'Lead Passenger'. To assist in fraud prevention, we send this information to the Issuing Bank. If the data you give us about the Lead Passenger does not match what the Issuing Bank has for the Card Holder, they may decline the transaction.
If you are trying to book a bus for someone else and you enter their details as the Lead Passenger, the Issuing Bank could trigger a decline as those details will be different from you, the Card Holders' details. You could instead book for yourself (so enter your Name, Mobile Number, email address as the Lead Passenger) and then, once the booking has been confirmed, Log In to change the personal details to the person who is actually travelling. We do not charge anything for these types of changes.
We're sorry if the above does not help you. You could try with another card or from another device. If you still encounter problems with multiple cards then please email ku.oc.subsneb@aveneg and provide the following information, and we'll look into it for you:
- The time and date you were attempting to pay
- The name of the card holder
- If possible a screenshot of the error you receive and any other relevant information
Before you get in touch, are you sure you have checked our FAQs?
- The SKI RESORTS we cover and advice for other resorts can be found in the 1st FAQ
- The DATES we operate on and advice for dates we don't operate on can be found in the 2nd FAQ
- Our BUS TIMES and advice if your flight time is not listed can be found in the 3rd FAQ
You may also find what you’re looking for by clicking on the Search function icon in our top menu. Then type your keyword / search term and we’ll show a list of pages for you to review.
If you send us an email, you will receive an auto-reply so please check your spam. We will only reply with a bespoke response if your question is not answered in our auto-reply!
Our Geneva Airport contact email address is ku.oc.subsneb@ofni
Thank You.
