Lyon Airport Ski Transfers Questions

WINTER 2020 / 2021 SKI TRANSFERS FROM LYON AIRPORT

We do currently plan on operating all our services from Lyon Airport during the Winter 2020 / 2021 ski season. Our prices are unlikely to change much from last year. To read about our service on the route you are interested in, please select your resort from our Ski Transfers page.

We are hoping to go live for sales sometime in July or August 2020. To join our mailing list to find out when our 2020 / 2021 buses are on sale, please enter your email address here:

We may use your email address to contact you with news about Ben’s Bus services. You can unsubscribe from these marketing emails at any time by clicking the link in the footer of any marketing email we send you. Please see our Privacy Policy for more details. By clicking “Subscribe” in the form above, you agree that we may process this information in accordance with these terms.We use MailChimp as our marketing automation platform. By clicking “Subscribe” in the form above, you acknowledge that the information you provide will be transferred to MailChimp in accordance with the MailChimp Privacy Policy and MailChimp Terms

Our most commonly asked questions about our Lyon Airport service are listed below. Most of the questions we receive are already answered either in the sections below or on one of the pages listed in our top menu. Please do read these before getting in touch. If your question is not answered on our website, expand the option at the bottom of this page “I really need to speak to someone” and we’ll try to get back to you within 24 hours. If you are travelling today, please use the phone number on your eTicket.

Which resorts do you cover from Lyon airport?

The following resorts are all the ski resorts and destinations that we run direct* buses to from Lyon Airport. If you click on them, you will be directed to the page on our website which has all the information you will need to know.

The following resorts are all accessible by Ben’s Bus but we do not run direct transfers to them. We can drop you off at the nearest town and from there you can take either a taxi or public bus onto your resort. If you click on your resort below you can find out all the information you need to know.

Auris en Oisans Brides Les Bains Courchevel La Grave La Plagne La Rosiere La Tania Les Arcs Les Allues Meribel Mottaret Oz en Oisans Serre Chevalier Vaujany Villard Reculas

If you are looking for a ski transfers to any other ski resort that is not listed above we can recommend a local private transfer company called Actibus who are local to the area, speak good English and are very reliable.

Alternatively, you could contact the Tourist Office of your resort for more information.

*some resorts require a change of bus. Click your resort to find out more about this.

What dates do you run your lyon airport buses

We run our shared ski transfers from Lyon Airport to most of our ski resorts on the following dates. Please visit the correct page on our website, using our top menu, to be sure we run to your resort on these dates.

Fridays: Every Friday from the 20th December 2019 until the 10th April 2020

Saturdays: Every Saturday from the 14th December 2019 until the 18th April 2020

Sundays: Every Sunday from the 22nd December 2019 until the 12th April 2020

Other Days of The Week: We do not operate this service on other weekdays. We would recommend taking the shuttle bus service from Lyon Airport to Grenoble city centre. From Grenoble you can take a trains with SNCF (to catch connecting local buses closer to your resort) or check out Altibus for details on public buses. Alternatively, you could book a private transfer from Lyon Airport with Actibus.

Please Note The Following Exceptions:

– On the 14th, 20th and 22nd December 2019 we only have services to Lyon airport.

– On the 19th April 2020 we only have services from the resorts to Lyon airport

What is your policy on carrying children?

Our policy on carrying children depends on the route you are interested in. For more exact details about what we can do for you if you have children in your group, please visit our childrens page.

What time do your buses go?

Our bus timetable works around the flight arrivals and departures so you never have to wait long. The easiest way to find the bus time that connects with your flight is to put your details into our Booking Form. Once you have selected your dates and flights, our ski transfer bus times will appear.

I have my e-Ticket on my phone but not printed – is this OK?

This is fine. Please just ensure that you can see all the information that is on the e-Ticket as it is really useful stuff! The driver and / or rep will accept an e-Ticket that is on your phone.

What happens if my flight is delayed?

You must meet our representative and board the Vehicle within fifteen (15) minutes of the scheduled Journey departure time on your Ticket. If you miss your Service due to a delayed or diverted flight or delayed Luggage and there is space on the next available Service, we may allow you to travel on that Service, at the sole discretion of our representative at the airport whose decision will be final. Please read our Conditions of Sale for further information.

How long does the journey take?

To see how long your journey takes, please click on your resort by using our menu at the top of this page

How many stops will there be during my journey?

This depends on how many clients we have booked onto other resorts. Generally the stops do not have a significant impact on the overall journey time.

My payment fails! What shall I do?

We are sorry if you have problems with our payment site. This could be for one of the following reasons:

1. If your transaction is coming up as “Declined” then that is usually your card issuer refusing the payment.

a) This could be because the Card Number, Expiry Date, CVV 3 Digit Code or 3d Secure Password (see point 4 below) have been entered incorrectly. We would suggest trying again and ensuring these details are entered correctly

b) Your bank has declined the transaction due to security reasons. We would suggest contacting your card issuer to ask them if they have blocked this payment for a particular reason

c) On the payment page where you put your card details in, you may have selected that you wish to pay in your local currency and there was an issue with this. Please try again but please time, select that you wish to pay in GBP (Pound Sterling £).

2. There was a temporary problem with the payment site – please try again in a short while.

3. You may be using foreign letters when you put your name / address into the Payment site. Please replace these with latin letters.

4. You have signed up to 3d Secure (Verified by VISA or Mastercard Secure) or another password driven security system operated by your bank. Sometimes our payment system is not compatible with the bank’s system. We would suggest trying again with a different card.

Please do try again following the above tips and if it still does not work, try with another card or from another computer. If you still encounter problems with multiple cards then please contact ben@bensbus.co.uk providing the the name of the card holder, the exact time and date of the failed transaction and if possible a screenshot of the error you receive.

I still need to speak to someone!!

No problem! We are sorry you did not find the answers to your questions. Please email lyonairport@bensbus.co.uk and one of our team will be in touch. We aim to reply to your email within 24 hours.

If you are travelling today, please use the Contact Phone Numbers on your eTicket.

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BOOK A TRANSFER

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Young People (12 - 25)

Children under 4 years old cannot travel

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You are flying out on the same day you are flying in!! Are you sure?

You are flying out before you are flying in!!! Are you sure?

Your dates are very far apart. Are you really going skiing for that long?

Please note that our service only operates to Sainte Foy village, NOT Sainte Foy Station, which is the ski resort. Sainte Foy village is a short taxi ride from the ski resort of Sainte Foy and you will need to arrange additional transport for this short journey. More details can be found on our Sainte Foy page.

Are you sure this is the right stop in Serre Chevalier for you? We have 3 stops in total so it's important you choose the right one. Take a look at our Grenoble Airport to Serre Chevalier page and expand the section BUS STOP LOCATIONS to see our different stops.

Please select From

Please select To

Please select the Arrival Date

Please select the Departure Date

Please tick to confirm that children will be under 12 at time of travel

Please select at least one person

Please select at least one adult or young person

The following are our rules on carrying and charging for children.

A Child must be between the age of 2 and 11 (inclusive) at the time of travel to receive the 10% child discount. Anyone 12 or older at the time of travel is defined as an "Adult" and must pay the full Adult fare. If your child requires a booster seat, we will need you to provide this yourself.

An Infant is defined as any child that would normally require a baby seat. You have 2 options if you are travelling with an Infant:

Your infant may legally sit on your lap for this journey and in this case, you do not need to pay for your infant. However, you may not sit on the front seats of the bus - that is the seats that are exposed to the windscreen. We will need you to email us the infants name once you have booked so we have an accurate list of all passengers.
If you wish your infant to be strapped into a baby seat, you must provide this yourself. In this case, you must book a seat on our service for this infant. You can select a Child in our booking system and therefore receive the 10% child discount.

For more detailed information on carrying children on all our services, please visit our Children's Page.

If you have any questions about the above, please do not hesitate to Contact Us.

Thank you for your understanding.

It is regrettable that children under the age of 4 years are not allowed to travel on our services. Unfortunately, some of the coaches that we operate use two-point lap belts which are not compatible with the majority of baby seats. Under Swiss law it is forbidden to transport babies on the parents lap. Any children 4 years old and above can travel on our service but will have to occupy an individual seat and pay the full fare.

WINTER 2020 / 2021

We do currently plan on operating all our services from Grenoble Airport during the Winter 2020 / 2021 ski season. Our prices are unlikely to change much from last year. To read about our service on the route you are interested in, please close down this message and select your resort from our Ski Transfers page.

We are hoping to go live for sales sometime in July or August 2020. To get all the news about our prices and services for next winter, please sign up to our mailing list using the form below.

Email Address

We use MailChimp as our marketing automation platform. By clicking “Subscribe” in the form above, you acknowledge that the information you provide will be transferred to MailChimp in accordance with their Privacy Policy and Terms

WINTER 2020 / 2021

We do currently plan on operating all our services from Geneva Airport during the Winter 2020 / 2021 ski season. Our prices are unlikely to change much from last year. To read about our service on the route you are interested in, please close down this message and select your resort from our Ski Transfers page.

We are hoping to go live for sales sometime in July or August 2020. To get all the news about our prices and services for next winter, please sign up to our mailing list using the form below.

Email Address

WINTER 2020 / 2021

We are hoping to go live for sales sometime in July or August 2020. To get all the news about our prices and services for next winter, please sign up to our mailing list using the form below.

Email Address