To see details of how to change your booking, please visit this page of our website.

The following resorts are all the ski resorts and destinations that we run direct* buses to from Lyon Airport. If you click on them, you will be directed to the page on our website which has all the information you will need to know.

Aime    Bourg St Maurice   Les Menuires  Les Allues   Meribel  Mottaret   Moutiers   St Martin de Belleville   St Foy     Tignes   Val d’Isere  Val Thorens

 The following resorts are all accessible by Ben’s Bus but we do not run direct transfers to them. We can drop you off at the nearest town and from there you can take either a taxi or public bus onto your resort. If you click on your resort below you can find out all the information you need to know.

      Brides Les Bains      Courchevel       La Plagne      La Rosiere      La Tania      Les Arcs

If you are looking for a ski transfers to any other ski resort that is not listed above we can recommend a local private transfer company called Actibus who are local to the area, speak good English and are very reliable.

Alternatively, you could contact the Tourist Office of your resort for more information.

*some resorts require a change of bus. Click your resort to find out more about this.

We run our shared ski transfers from Lyon Airport to most of our ski resorts on the following dates. Please visit the correct page on our website, using our top menu under the AIRPORTS tab, to be sure we run to your resort on these dates.

Fridays: Every Friday from the 23rd December 2016 until the 7th April 2017

Saturdays: Every Saturday from the 17th December 2016 until the 8th April 2017

Sundays: Every Sunday from the 18th December 2016 until the 2nd April 2017

Other Days of The Week: We also have a special service on Monday 26th December to the ski resorts and Monday 2nd January from the ski resorts. We do not operate this service on other weekdays. We would recommend taking the shuttle bus service from Lyon Airport to Grenoble city centre. From Grenoble you can take a trains with SNCF (to catch connecting local buses closer to your resort) or check out Altibus for details on public buses. Alternatively, you could book a private transfer from Lyon Airport with Actibus.

Please Note The Following Exceptions:

– On the 17th & 18th December 2016 we only have services from Lyon airport to the resorts.

– There will be no service at all on Sunday 25th December 2016

– There will be no early morning service from resort on Sunday 1st January 2017

– On the the 7th & 8th April 2017 we only have services from the resorts to Lyon airport

Our policy on carrying children depends on the route you are interested in. For more exact details about what we can do for you if you have children in your group, please visit our childrens page.

In order to offer these unbeatable prices, we group several flights together onto one bus. This means that some people will have a longer wait at the airport than others – although conversely, it normally means that your return bus will be perfectly timed for your return flight home. We allow enough time for you to land, go through passport control and collect any bags/sports equipment before boarding our bus.

If you have booked transfers using the Ben’s Bus website and you have not received an e-ticket from us or it has been lost, then you can send it to yourself again on this page. Please do remember to check your “Spam/Junk” mail folder and your “Promotions” folder!! If you are still missing an e-Ticket, please contact us using by clicking on the correct FAQ on this page.

This is fine. Please just ensure that you can see all the information that is on the e-Ticket as it is really useful stuff! The driver and / or rep will accept an e-Ticket that is on your phone.

To see how long your journey takes, please click on your resort by using our menu at the top of this page

This depends on how many clients we have booked onto other resorts. Generally the stops do not have a significant impact on the overall journey time.

We are sorry if you have problems with our payment site. This could be for one of the following reasons:

1. If your transaction is coming up as “Declined” then that is usually your card issuer refusing the payment.

a) This could be because the Card Number, Expiry Date, CVV 3 Digit Code or 3d Secure Password (see point 4 below) have been entered incorrectly. We would suggest trying again and ensuring these details are entered correctly

b) Your bank has declined the transaction due to security reasons. We would suggest contacting your card issuer to ask them if they have blocked this payment for a particular reason.

2. There was a temporary problem with the payment site – please try again in a short while.

3. You may be using foreign letters when you put your name / address into the Payment site. Please replace these with latin letters.

4. You have signed up to 3d Secure (Verified by VISA or Mastercard Secure) or another password driven security system operated by your bank. Sometimes our payment system is not compatible with the bank’s system. We would suggest trying again with a different card.

Please do try again following the above tips and if it still does not work, try with another card or from another computer. If you still encounter problems with multiple cards then please contact ben@bensbus.co.uk providing the the name of the card holder, the exact time and date of the failed transaction and if possible a screenshot of the error you receive.

No problem! We are sorry you did not find the answers to your questions. Please email lyonairport@bensbus.co.uk and one of our team will be in touch. We aim to reply to your email within 24 hours.

We are always happy to hear any feedback from our customers, good or bad. It is only by you letting us know if something goes wrong that we can put it right.

Thankfully complaints about our service are extremely rare and so they are dealt with personally by the founder, director and owner of Ben’s Bus, Ben! Please email ben@bensbus.co.uk if you have any complaints, comments or suggestions.

Please note that all complaints should be sent by email. Due to the nature of our business, we travel a lot and so post is not always picked up as often as emails.

Ben’s Bus Ltd is a private limited company registered in the UK, company number 05961403
Its business address is Ben’s Bus Ltd, Garden Flat, 70 Fairhazel Gardens, London, NW6 3SR