Lyon Airport Ski Transfers Questions

To see details of how to change your booking, please visit this page of our website.

The following resorts are all the ski resorts and destinations that we run direct* buses to from Lyon Airport. If you click on them, you will be directed to the page on our website which has all the information you will need to know.

Lyon Airport to Aime  |  Lyon Airport to Bourg St Maurice  |  Lyon Airport to Les Menuires  |  Lyon Airport to Moutiers  |  Lyon Airport to Sainte Foy  |  Lyon Airport to St Martin de Belleville  |  Lyon Airport to Tignes  |  Lyon Airport to Val d’Isere  |  Lyon Airport to Val Thorens

 The following resorts are all accessible by Ben’s Bus but we do not run direct transfers to them. We can drop you off at the nearest town and from there you can take either a taxi or public bus onto your resort. If you click on your resort below you can find out all the information you need to know.

Brides Les Bains      Courchevel     La Plagne      La Rosiere      La Tania      Les Arcs      Les Allues      Meribel      Mottaret

If you are looking for a ski transfers to any other ski resort that is not listed above we can recommend a local private transfer company called Actibus who are local to the area, speak good English and are very reliable.

Alternatively, you could contact the Tourist Office of your resort for more information.

*some resorts require a change of bus. Click your resort to find out more about this.

We run our shared ski transfers from Lyon Airport to most of our ski resorts on the following dates. Please visit the correct page on our website, using our top menu, to be sure we run to your resort on these dates.

Fridays: Every Friday from the 20th December 2019 until the 10th April 2020

Saturdays: Every Saturday from the 14th December 2019 until the 18th April 2020

Sundays: Every Sunday from the 22nd December 2019 until the 12th April 2020

Other Days of The Week: We do not operate this service on other weekdays. We would recommend taking the shuttle bus service from Lyon Airport to Grenoble city centre. From Grenoble you can take a trains with SNCF (to catch connecting local buses closer to your resort) or check out Altibus for details on public buses. Alternatively, you could book a private transfer from Lyon Airport with Actibus.

Please Note The Following Exceptions:

– On the 14th, 20th and 22nd December 2019 we only have services to Lyon airport.

– On the 19th April 2020 we only have services from the resorts to Lyon airport

Our bus timetable works around the flight arrivals and departures so you never have to wait long. The easiest way to find the bus time that connects with your flight is to put your details into our Booking Form. Once you have selected your dates a list of all flights and our ski transfer bus times will appear.

Our policy on carrying children depends on the route you are interested in. For more exact details about what we can do for you if you have children in your group, please visit our childrens page.

In order to offer these unbeatable prices, we group several flights together onto one bus. This means that some people will have a longer wait at the airport than others – although conversely, it normally means that your return bus will be perfectly timed for your return flight home. We allow enough time for you to land, go through passport control and collect any bags/sports equipment before boarding our bus.

If you have booked transfers using the Ben’s Bus website and you have not received an e-ticket from us or it has been lost, then you can send it to yourself again on this page. Please do remember to check your “Spam/Junk” mail folder and your “Promotions” folder!! If you are still missing an e-Ticket, please contact us using by clicking on the correct FAQ on this page.

This is fine. Please just ensure that you can see all the information that is on the e-Ticket as it is really useful stuff! The driver and / or rep will accept an e-Ticket that is on your phone.

To see how long your journey takes, please click on your resort by using our menu at the top of this page

This depends on how many clients we have booked onto other resorts. Generally the stops do not have a significant impact on the overall journey time.

We are sorry if you have problems with our payment site. This could be for one of the following reasons:

1. If your transaction is coming up as “Declined” then that is usually your card issuer refusing the payment.

a) This could be because the Card Number, Expiry Date, CVV 3 Digit Code or 3d Secure Password (see point 4 below) have been entered incorrectly. We would suggest trying again and ensuring these details are entered correctly

b) Your bank has declined the transaction due to security reasons. We would suggest contacting your card issuer to ask them if they have blocked this payment for a particular reason

c) On the payment page where you put your card details in, you may have selected that you wish to pay in your local currency and there was an issue with this. Please try again but please time, select that you wish to pay in GBP (Pound Sterling £).

2. There was a temporary problem with the payment site – please try again in a short while.

3. You may be using foreign letters when you put your name / address into the Payment site. Please replace these with latin letters.

4. You have signed up to 3d Secure (Verified by VISA or Mastercard Secure) or another password driven security system operated by your bank. Sometimes our payment system is not compatible with the bank’s system. We would suggest trying again with a different card.

Please do try again following the above tips and if it still does not work, try with another card or from another computer. If you still encounter problems with multiple cards then please contact ben@bensbus.co.uk providing the the name of the card holder, the exact time and date of the failed transaction and if possible a screenshot of the error you receive.

Please click on the following link to view a full version of our legally binding Conditions of sale

No problem! We are sorry you did not find the answers to your questions. Please email lyonairport@bensbus.co.uk and one of our team will be in touch. We aim to reply to your email within 24 hours.

If you are travelling today, please use the Contact Phone Numbers on your eTicket.

We are always happy to hear any feedback from our customers, good or bad. It is only by you letting us know if something goes wrong that we can put it right.

Thankfully complaints about our service are extremely rare and so they are dealt with personally by the founder, director and owner of Ben’s Bus, Ben! Please email ben@bensbus.co.uk if you have any complaints, comments or suggestions.

Please note that all complaints should be sent by email. Due to the nature of our business, we travel a lot and so post is not always picked up as often as emails.

Ben’s Bus Ltd is a private limited company registered in the UK, company number 05961403
Its business address is Ben’s Bus Ltd, Garden Flat, 70 Fairhazel Gardens, London, NW6 3SR