Lyon Airport Ski Transfers Questions

WINTER 2020 / 2021

Unfortunately, due to the latest batch of flight cancellations into / out of Lyon Airport, we have had to make the sad decision to cancel most of our services from this airport for the 2020 / 2021 season. We do still have services running from Grenoble Airport and Geneva Airport. You can close down this message and select one of those airports to see what times our buses run to your resort.

The only services we have from Lyon Airport are as follows:

TO ALPE D’HUEZ & LES DEUX ALPES: 13th – 27th Feb The last flight we connect with arrives at 14:20 (10:05 on the 13th Feb)

FROM ALPE D’HUEZ & LES DEUX ALPES: 20th Feb – 6th March The first flight we connect with leaves at 09:20

We do apologise to all our customers for this. These are incredibly tough times for the ski industry. We very much hope our Lyon Airport services will resume to normal service for the 2021 / 2022 season.

The following resorts are all the ski resorts and destinations that we run direct* buses to from Lyon Airport. If you click on them, you will be directed to the page on our website which has all the information you will need to know.

Aime  |  Alpe d’Huez |  Bourg St Maurice  |  Les Deux Alpes |  Les Menuires  |  Moutiers  |  Sainte Foy  |  St Martin de Belleville  |  Tignes  | Val d’Isere  |  Val Thorens

 The following resorts are all accessible by Ben’s Bus but we do not run direct transfers to them. We can drop you off at the nearest town and from there you can take either a taxi or public bus onto your resort. If you click on your resort below you can find out all the information you need to know.

Auris en Oisans      Brides Les Bains      Courchevel      La Grave    La Plagne      La Rosiere      La Tania      Les Arcs      Les Allues      Meribel      Mottaret      Oz en Oisans     Serre Chevalier      Vaujany      Villard Reculas

If you are looking for a ski transfers to any other ski resort that is not listed above we can recommend a local private transfer company called Actibus who are local to the area, speak good English and are very reliable.

Alternatively, you could contact the Tourist Office of your resort for more information.

*some resorts require a change of bus. Click your resort to find out more about this.

If we do not operate on the dates you wish to travel, visit our Private Transfer page to see alternative travel options and links to taxi companies and public transport websites.

Our policy on carrying children depends on the route you are interested in. For more exact details about what we can do for you if you have children in your group, please visit our childrens page.

Our bus timetable works around the flight arrivals and departures so you never have to wait long. The easiest way to find the bus time that connects with your flight is to put your details into our Booking Form. Once you have selected your dates and flights, our ski transfer bus times will appear.

This is fine. Please just ensure that you can see all the information that is on the e-Ticket as it is really useful stuff! The driver and / or rep will accept an e-Ticket that is on your phone.

We allow between 45 minutes – 1 hour for customers to clear Passport Control and Baggage Reclaim, depending on the time of the day. We allow less time on weekdays for our transfers from Grenoble Airport as it is so quiet you are usually out in about 20 – 30 minutes.

If you are delayed, we will wait for you but we may not be able to hold our bus for longer than 15 minutes after its scheduled departure time. After that we will do everything we can to get you on our next available transfer service at no extra cost. We purposefully leave more and more empty seats on our services as the day progress to allow for these kind of delays.

Our team at the airport monitor flight arrivals so you don’t need to contact us if you are delayed. Our team will be busy juggling buses around to try to accommodate you on another service – or we may be holding the bus back. We have many buses going back and forth each day and our record for getting people to resort is extremely good.

Please read our Conditions of Sale for further information.

To see how long your journey takes, please select your resort below. This will open up a page and half way down that page we list the transfer times from all airports.

This depends on how many clients we have booked onto other resorts. Generally the stops do not have a significant impact on the overall journey time.

We are sorry if you have problems with our payment site. This could be for one of the following reasons:

1. If your transaction is coming up as “Declined” then that is usually your card issuer refusing the payment.

a) This could be because the Card Number, Expiry Date, CVV 3 Digit Code or 3d Secure Password (see point 4 below) have been entered incorrectly. We would suggest trying again and ensuring these details are entered correctly

b) Your bank has declined the transaction due to security reasons. We would suggest contacting your card issuer to ask them if they have blocked this payment for a particular reason

c) On the payment page where you put your card details in, you may have selected that you wish to pay in your local currency and there was an issue with this. Please try again but please time, select that you wish to pay in GBP (Pound Sterling £).

2. There was a temporary problem with the payment site – please try again in a short while.

3. You may be using foreign letters when you put your name / address into the Payment site. Please replace these with latin letters.

4. You have signed up to 3d Secure (Verified by VISA or Mastercard Secure) or another password driven security system operated by your bank. Sometimes our payment system is not compatible with the bank’s system. We would suggest trying again with a different card.

Please do try again following the above tips and if it still does not work, try with another card or from another computer. If you still encounter problems with multiple cards then please contact ben@bensbus.co.uk providing the the name of the card holder, the exact time and date of the failed transaction and if possible a screenshot of the error you receive.

No problem! We are sorry you did not find the answers to your questions. Please email info@bensbus.co.uk and one of our team will be in touch. We aim to reply to your email within 24 hours.

If you are travelling today, please use the Contact Phone Numbers on your eTicket.