Lyon Airport Ski Transfers Questions

You will find below a list of the most commonly asked questions about our shuttle service from Lyon Airport.

Alternatively, you can find the information you are looking for by navigating to the correct page of our website. Click on the “Airport” tab in our top menu and from the list of drop downs, select the route you are interested in. You will land on a page full of information about that particular route.

Click this link if you wish to Book Now or receive an Instant Quote for your group.

95% of questions we receive are answered on our website, so you may find the information you are looking for quicker by reading the appropriate page of our website. If you do still need to contact us, we endeavour to reply within 24 hours.

I need to change my booking!

To see details of how to change your booking, please visit this page of our website.

Which resorts do you cover from Lyon airport?

The following resorts are all the ski resorts and destinations that we run direct* buses to from Lyon Airport. If you click on them, you will be directed to the page on our website which has all the information you will need to know.

The following resorts are all accessible by Ben’s Bus but we do not run direct transfers to them. We can drop you off at the nearest town and from there you can take either a taxi or public bus onto your resort. If you click on your resort below you can find out all the information you need to know.

Brides Les Bains Courchevel La Plagne La Rosiere La Tania Les Arcs

If you are looking for a ski transfers to any other ski resort that is not listed above we can recommend a local private transfer company called Actibus who are local to the area, speak good English and are very reliable.

Alternatively, you could contact the Tourist Office of your resort for more information.

*some resorts require a change of bus. Click your resort to find out more about this.

What dates do you run your lyon airport buses

We run our shared ski transfers from Lyon Airport to most of our ski resorts on the following dates. Please visit the correct page on our website, using our top menu under the AIRPORTS tab, to be sure we run to your resort on these dates.

Fridays: Every Friday from the 14th December 2018 until the 29th March 2019

Saturdays: Every Saturday from the 15th December 2018 until the 6th April 2019

Sundays: Every Sunday from the 16th December 2018 until the 31st March 2019

Other Days of The Week: We do not operate this service on other weekdays. We would recommend taking the shuttle bus service from Lyon Airport to Grenoble city centre. From Grenoble you can take a trains with SNCF (to catch connecting local buses closer to your resort) or check out Altibus for details on public buses. Alternatively, you could book a private transfer from Lyon Airport with Actibus.

Please Note The Following Exceptions:

– On the 14th, 15th & 16th December 2018 we only have services from Lyon airport to the resorts

– On the 29th & 31st March and 6th April 2019 we only have services from the resorts to Lyon airport

what time do your lyon airport buses go?

Our bus times from Lyon Airport to the resorts are:

Departing Lyon Airport on Fridays: 11:40 | 16:15

Departing Lyon Airport on Saturdays: 10:20 | 11:30 | 15:30 | 18:45

Departing Lyon Airport on Sundays: 12:30 | 15:35

Our bus times to Lyon Airport, from the resorts are:

Arriving at Lyon Airport on Fridays: 09:20 | 13:30

Arriving at Lyon Airport on Saturdays: 07:30 | 09:00 | 12:30 | 17:30

Arriving at Lyon Airport on Sundays: 08:15 | 13:30

Our bus timetable works around the flight arrivals and departures so you never have to wait long. The easiest way to find the bus time that connects with your flight is to put your details into our Booking Form. Once you have selected your dates and flights, our ski transfer bus times will appear.

What is your policy on carrying children?

Our policy on carrying children depends on the route you are interested in. For more exact details about what we can do for you if you have children in your group, please visit our childrens page.

Why is there sometimes a wait between my flight landing & your bus leaving?

In order to offer these unbeatable prices, we group several flights together onto one bus. This means that some people will have a longer wait at the airport than others – although conversely, it normally means that your return bus will be perfectly timed for your return flight home. We allow enough time for you to land, go through passport control and collect any bags/sports equipment before boarding our bus.

I have not got my e-Ticket!

If you have booked transfers using the Ben’s Bus website and you have not received an e-ticket from us or it has been lost, then you can send it to yourself again on this page. Please do remember to check your “Spam/Junk” mail folder and your “Promotions” folder!! If you are still missing an e-Ticket, please contact us using by clicking on the correct FAQ on this page.

I have my e-Ticket on my phone but not printed – is this OK?

This is fine. Please just ensure that you can see all the information that is on the e-Ticket as it is really useful stuff! The driver and / or rep will accept an e-Ticket that is on your phone.

How long does the journey take?

To see how long your journey takes, please click on your resort by using our menu at the top of this page

How many stops will there be during my journey?

This depends on how many clients we have booked onto other resorts. Generally the stops do not have a significant impact on the overall journey time.

My payment fails! What shall I do?

We are sorry if you have problems with our payment site. This could be for one of the following reasons:

1. If your transaction is coming up as “Declined” then that is usually your card issuer refusing the payment.

a) This could be because the Card Number, Expiry Date, CVV 3 Digit Code or 3d Secure Password (see point 4 below) have been entered incorrectly. We would suggest trying again and ensuring these details are entered correctly

b) Your bank has declined the transaction due to security reasons. We would suggest contacting your card issuer to ask them if they have blocked this payment for a particular reason

c) On the payment page where you put your card details in, you may have selected that you wish to pay in your local currency and there was an issue with this. Please try again but please time, select that you wish to pay in GBP (Pound Sterling £).

2. There was a temporary problem with the payment site – please try again in a short while.

3. You may be using foreign letters when you put your name / address into the Payment site. Please replace these with latin letters.

4. You have signed up to 3d Secure (Verified by VISA or Mastercard Secure) or another password driven security system operated by your bank. Sometimes our payment system is not compatible with the bank’s system. We would suggest trying again with a different card.

Please do try again following the above tips and if it still does not work, try with another card or from another computer. If you still encounter problems with multiple cards then please contact ben@bensbus.co.uk providing the the name of the card holder, the exact time and date of the failed transaction and if possible a screenshot of the error you receive.

Where can I find your conditions of sale?

Please click on the following link to view a full version of our legally binding Conditions of sale

I still need to speak to someone!!

No problem! We are sorry you did not find the answers to your questions. Please email lyonairport@bensbus.co.uk and one of our team will be in touch. We aim to reply to your email within 24 hours.

If you are travelling today, please use the Contact Phone Numbers on your eTicket.

Comments, Complaints, Suggestions

We are always happy to hear any feedback from our customers, good or bad. It is only by you letting us know if something goes wrong that we can put it right.

Thankfully complaints about our service are extremely rare and so they are dealt with personally by the founder, director and owner of Ben’s Bus, Ben! Please email ben@bensbus.co.uk if you have any complaints, comments or suggestions.

Please note that all complaints should be sent by email. Due to the nature of our business, we travel a lot and so post is not always picked up as often as emails.

Ben’s Bus Ltd is a private limited company registered in the UK, company number 05961403
Its business address is Ben’s Bus Ltd, Garden Flat, 70 Fairhazel Gardens, London, NW6 3SR

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You are flying out on the same day you are flying in!! Are you sure?

You are flying out before you are flying in!!! Are you sure?

Your dates are very far apart. Are you really going skiing for that long?

Please note that our service only operates to Sainte Foy village, NOT Sainte Foy Station, which is the ski resort. Sainte Foy village is a short taxi ride from the ski resort of Sainte Foy and you will need to arrange additional transport for this short journey. More details can be found on our Sainte Foy page.

Are you sure this is the right stop in Mottaret for you? We have 3 stops in total so it's important you choose the right one. Take a look at our Lyon Airport to Mottaret page and expand the section BUS STOP LOCATIONS to see what our different stops.

Are you sure this is the right stop in Serre Chevalier for you? We have 3 stops in total so it's important you choose the right one. Take a look at our Grenoble Airport to Serre Chevalier page and expand the section BUS STOP LOCATIONS to see our different stops.

Please select From

Please select To

Please select the Arrival Date

Please select the Departure Date

Please tick to confirm that children will be under 12 at time of travel

Please select at least one person

Please select at least one adult or young person

The following are our rules on carrying and charging for children.

A Child must be between the age of 2 and 11 (inclusive) at the time of travel to receive the 10% child discount. Anyone 12 or older at the time of travel is defined as an "Adult" and must pay the full Adult fare. If your child requires a booster seat, we will need you to provide this yourself.

An Infant is defined as any child that would normally require a baby seat. You have 2 options if you are travelling with an Infant:

Your infant may legally sit on your lap for this journey and in this case, you do not need to pay for your infant. However, you may not sit on the front seats of the bus - that is the seats that are exposed to the windscreen. We will need you to email us the infants name once you have booked so we have an accurate list of all passengers.
If you wish your infant to be strapped into a baby seat, you must provide this yourself. In this case, you must book a seat on our service for this infant. You can select a Child in our booking system and therefore receive the 10% child discount.

For more detailed information on carrying children on all our services, please visit our Children's Page.

If you have any questions about the above, please do not hesitate to Contact Us.

Thank you for your understanding.

The following are our rules on carrying and charging for children and young persons. It is important you select and pay for the correct type of person or your ticket will be invalid. Ben's Bus reserves the right to check passenger passports at the airport and we may refuse you transport if you have bought the wrong ticket!

An Adult is anyone aged 26 or older at the time of travel.

A Young Person must be between the ages of 12 and 25 (inclusive) at the time of travel.

A Child must be between the ages of 2 and 11 (inclusive) at the time of travel. If your child requires a booster seat, you will need to provide this yourself.

An Infant is defined as any child that would normally require a baby seat. You have 2 options if you are travelling with an Infant:

Your infant may legally sit on your lap for this journey and in this case, you do not need to pay for your infant. However, you may not sit on the front seats of the bus - that is the seats that are exposed to the windscreen. We will need you to email us the infants name once you have booked so we have an accurate list of all passengers.
If you wish your infant to be strapped into a baby seat, you must provide this yourself. In this case, you must book a seat on our service for this infant. You can select a Child in our booking system and therefore receive the 10% child discount.

For more detailed information on carrying children on all our services, please visit our Children's Page.

If you have any questions about the above, please do not hesitate to Contact Us.

Thank you for your understanding.

It is regrettable that children under the age of 4 years are not allowed to travel on our services. Unfortunately, some of the coaches that we operate use two-point lap belts which are not compatible with the majority of baby seats. Under Swiss law it is forbidden to transport babies on the parents lap. Any children 4 years old and above can travel on our service but will have to occupy an individual seat and pay the full fare.