Lyon Airport FAQ’s

The easiest way to find the bus time that connects with your flight is to put your details into our Booking Form. Once you have selected your dates and flights, our ski transfer bus times will appear. We are running a more limited service from Lyon Airport in the 2021 / 2022 ski season.

If your flight arrives after the last time listed, then we are sorry but we won’t be able to help you and you can see who we recommend for alternative transport. It may be cheaper for you to change your flight to an earlier one so you can take our bus rather than pay for a more expensive transfer provider. If you arrive on a Friday evening, you could stay in a hotel at Lyon Airport and then take our Saturday morning bus. Just select “Hotel” for your Airline and Airport and the first flight arrival time listed to see our morning bus times.

If your flight departs before the last time listed, then we cannot help you and you will probably need to book a private transfer or a hire car.

If you there are 6 or more of you on the same flights and we don’t have a bus for you, please get in touch and we will see if we can do something for you.

Remember, you could book a Single with us one way and another Single with another transport company for the other part of your journey.

The following are all the ski resorts we run direct* buses to from Lyon Airport. Click on a resort to read more about that route.

Aime  |  Alpe d’Huez |  Bourg St Maurice  |  Les Deux Alpes |  Les Menuires  |  Moutiers  |  Sainte Foy  |  St Martin de Belleville  |  Tignes  | Val d’Isere  |  Val Thorens

The following resorts are all accessible by Ben’s Bus but we do not run direct transfers to them. We can drop you off at the nearest town and from there you can take either a taxi or public bus onto your resort. Click on a resort to find more information about what we do and how to get from our stop to your final destination.

Auris en Oisans      Brides Les Bains      Courchevel      La Grave    La Plagne      La Rosiere      La Tania      Les Arcs      Les Allues      Meribel      Mottaret      Oz en Oisans     Serre Chevalier      Vaujany      Villard Reculas

If you are looking for a ski transfers to any other ski resort that is not listed above, visit this page of our website to find out about alternative transport options.

Alternatively, you could contact the Tourist Office of your resort for more information.

*some resorts require a change of bus. Click your resort to find out more about this.

No, you do not need to confirm your transfer with us. We will assume you are travelling unless you tell us you wish to cancel.

We allow between 45 minutes – 1 hour for customers to clear Passport Control and Baggage Reclaim, depending on the time of the day. We allow less time on weekdays for our transfers from Grenoble Airport as it is so quiet you are usually out in about 20 – 30 minutes.

If you are delayed, we will wait for you but we may not be able to hold our bus for longer than 15 minutes after its scheduled departure time. After that we will do everything we can to get you on our next available transfer service at no extra cost. We leave more and more empty seats on our services as the day progresses to allow for these kind of delays. Priority will be given to Ben’s Bus Plus customers, so we recommend that you upgrade when you book with us.

If you are worried about making your bus, just select a later bus when you book with us. When you arrive at the airport, approach our team as per the instructions on your eticket and if there is space on an earlier bus, you can get on that for free. Priority will be given to Ben’s Bus Plus customers, so we recommend that you upgrade when you book with us.

Our team at the airport monitor flight arrivals so you don’t need to contact us if you are delayed. Our team will be busy juggling buses around to try to accommodate you on another service – or we may be holding the bus back. We have many buses going back and forth each day and our record for getting people to resort is extremely good.

If you are on the last bus of the day, we will try to hold that back for longer than 15 minutes. If you are very delayed though and you miss our bus, our managers on the end of the phone will explain your options. It may be cheaper and more comfortable to stay overnight in a hotel at Geneva Airport and you take our first bus the following morning (we do not have buses on Mondays). Alternatively, you may wish to take a taxi but that would be quite costly.

Please read our Conditions of Sale for further information.

If you are flying into one airport and out of another, then you cannot book a ‘Return’. You would need to make 2 separate ‘Single’ bookings for each leg of the journey. This is standard practice in the travel industry.

If you are travelling to 1 resort but coming back from another, you would also need to make 2 separate ‘Single’ bookings.

Open up our Online Booking Form and click on the “Single” button. Then click the ‘From’ dropdown to see the list of airports. Underneath the airports, you will see the resorts listed. You can select a resort for booking your Single journey from the resort back to the airport.

We cannot guarantee that our vehicles will have toilets on board or if there are, that they will be in operation. Due to the COVID pandemic, it is quite likely that these toilets will have to remain locked anyway.

If there is no toilet or it is not working or it is locked, ask the driver to stop along the way as we do pass motorway service areas. To be extra sure, you could ask your rep to have a word with the driver before you leave to ensure he does understand that you may ask to stop en-route.

Please do make use of the facilities in resort or at the airport before boarding our bus.

Our policy on carrying children depends on the route you are interested in. For more exact details, please visit our childrens page.

The permitted luggage per person is defined as the following:

– One bag, suitcase, holdall or backpack weighing no more than 23kgs

– One item of ski / snowboard equipment weighing no more than 10kgs

– One small item of hand luggage which will fit in the overhead luggage rack of our vehicles

Or,

– One large snowboard ‘wheelie’ bag weighing no more than 23kgs

– One small item of luggage weighing no more than 10kgs and measuring no more than 45cm x 36cm x 20cm

– One small item of hand luggage which will fit in the overhead luggage rack of our vehicles

Read our top tips on how to reduce your carbon footprint by reducing the weight of your luggage, which will also help us run a timely and smooth operation. If you need to bring more than your allocated amount, please get in touch, detailing exactly what you wish to bring.

You can read more on our luggage policy in our Conditions of Sale.

No, you do not need to print your eticket. It is best to have it on your phone instead, as there are hyperlinks to important pages, including to pages which have our emergency numbers on.

To see how long your journey takes, please select your resort below. This will open up a page and half way down that page we list the transfer times from all airports.

We are sorry if you have problems with our payment site. This could be for one of the following reasons:

1. If your transaction is coming up as “Declined” then that is usually your card issuer refusing the payment.

a) This could be because the Card Number, Expiry Date, CVV 3 Digit Code or 3d Secure Password (see point 4 below) have been entered incorrectly. We would suggest trying again and ensuring these details are entered correctly

b) Your bank has declined the transaction due to security reasons. We would suggest contacting your card issuer to ask them if they have blocked this payment for a particular reason

c) On the payment page where you put your card details in, you may have selected that you wish to pay in your local currency and there was an issue with this. Please try again but please time, select that you wish to pay in GBP (Pound Sterling £).

2. There was a temporary problem with the payment site – please try again in a short while.

3. You may be using foreign letters when you put your name / address into the Payment site. Please replace these with latin letters.

4. You have signed up to 3d Secure (Verified by VISA or Mastercard Secure) or another password driven security system operated by your bank. Sometimes our payment system is not compatible with the bank’s system. We would suggest trying again with a different card.

Please do try again following the above tips and if it still does not work, try with another card or from another computer. If you still encounter problems with multiple cards then please contact ben@bensbus.co.uk providing the the name of the card holder, the exact time and date of the failed transaction and if possible a screenshot of the error you receive.

No problem! We are sorry you did not find the answers to your questions. Please email info@bensbus.co.uk and one of our team will be in touch. We aim to reply to your email within 24 hours.

If you are travelling today, please use the link in your eticket to find our emergency phone numbers