– Click a button above to either change, cancel, or find your booking, or to report lost property.
– 95% of the questions we receive are answered in the FAQ’s below.
– If your question is not answered, our email address is ku.oc.subsneb@ofni
The following are all the ski resorts and destinations that we run buses to from Grenoble Airport. Select one to be directed to our webpage dedicated to that route.
Aime | Alpe d’Huez | Bourg d’Oisans | Bourg St Maurice | La Grave | Les Deux Alpes | Les Menuires | Moutiers | Serre Chevalier | St Martin de Belleville | Tignes | Val Thorens | Val d’Isère
The following resorts are all accessible by Ben's Bus but we do not run direct transfers to them. We can drop you off at the nearest town and from there you can either take a taxi or public bus onto your resort. Visit our Grenoble Airport Transfers page and then select your resort to find more information about what we do and how to get from our stop to your final destination.
Auris en Oisans Brides Les Bains Courchevel La Plagne La Rosiere La Tania Les Arcs Les Allues Meribel Mottaret Oz en Oisans Sainte Foy Vaujany Villard Reculas
If you are looking for a ski transfer to another resort that is not listed above, then we're sorry but we can't help you. Your options are:
1. Take the shuttle bus from Grenoble Airport to Grenoble City Centre. From here you can take any public bus or train to your resort. We would recommend contacting the Tourist Office of your resort for more information.
2. See which private transfer companies we recommend.
To see if we operate on your dates, enter your details into our booking form. Our dates of operation for the selected route will either appear in a calendar or in a drop-down list.
If your dates are greyed out in the calendar or they are not listed in the drop-down, then we're sorry but we cannot help you. Visit our alternative transport options webpage for advice.
Select your resort from our Grenoble Airport Transfers page and then scroll down to the DATES section, where you will find some very useful information.
Remember, you could book a Single with us and then another Single with another company.
To see our bus times from Grenoble Airport, you need to enter your travel details into our booking form. Once you have selected your dates and flights, our shared ski transfer bus times will appear.
To read detailed information on our bus times for the specific route you are interested in, including advice and recommendations for when we do not have a bus to suit your flights, please select your resort from this page of our website and read the sections towards the bottom of the page.
The Ben's Bus Grenoble Airport Team will be waiting for you in the Arrivals hall as you come out of Baggage Reclaim at Grenoble Airport.
Visit our webpage for Airport Meeting Points for more exact details, including images and information on how to board our bus on weekdays.
Delays happen. We get it. It's why we have processes, systems and contingencies in place to ensure your holiday gets off to the right start. Take a look at our Flight Delay Policy to see what we do to manage this.
To see how much luggage is included in your Ben's Bus ticket, and what to do if you want to bring more, please visit our Luggage Allowance & Policy page.
Yes, children can travel on Ben's Bus but our policy on carrying children depends on the route you are travelling on. For more exact details, please visit our childrens page.
We cannot guarantee there will be toilets on our vehicles - or if there are, that they will be working. Please make use of the facilities in resort or at the airport before boarding the bus.
If there is no toilet or it is not working, ask the driver to stop along the way as we do pass motorway service areas. To be extra sure, you could ask your rep to have a word with the driver before you leave to ensure he understands that you may need to stop en-route.
If you have a medical condition that may require you to use the toilet urgently, we would suggest looking at alternative transport options, since we cannot guarantee working toilets.
There are genuine reasons for toilets not being in operation. A lot of our buses park in the mountains overnight and the chemicals can freeze. Buses need special facilities to empty their toilets. If they over-fill, it's not pleasant! Our buses are sometimes used all day and so may not have the opportunity to visit these facilities.
The EU has fully implemented its new Entry/Exit Scheme. This is affecting nearly all non-EU citizens entering the Schengen area. There may be extra checks at the border entry point, where they will take biometric data from you. This will likely mean it will take longer than usual to clear Passport Control.
If you hold an EU Passport, this will not affect you. If you don't, it almost certainly will affect you.
Read our EES Blog Post for more information and advice about this.
No, we're sorry but we can't help you as we cannot pick people up or drop people off at the Grenoble bus / train station. None of our buses can make detours into the centre of town. We can only pick people and drop people at Grenoble Airport.
There would also be no point going from the Grenoble bus / train station to Grenoble Airport as the airport is a 45 min shuttle ride in the opposite direction from the ski resorts!
If you arrive into Grenoble bus / train station and you are heading to Alpe d'Huez, Les 2 Alpes or Bourg d'Oisans, you should consider using the local Transaltitude bus which goes directly to those ski resorts from the bus station.
If you are heading to any of the Tarentaise resorts we'd advise taking the SNCF trains towards the following stations and then taking either a local bus or taxi for the final leg of the journey:
- Moutier Train Station for onward transport to Val Thorens, Meribel, Mottaret, Courchevel and any of Les 3 Vallees resorts
- Aime Train Station for onward transport to the La Plagne resorts
- Bourg St Maurice Train Station for onward transport to Tignes, Val d'Isère and La Rosiere (and the funicular train to Les Arcs)
To view advice and links to local transport companies and private transfer companies, visit our alternative transport page.
If you're flying into one airport and out of another, then you cannot book a 'Return'. You would need to make 2 separate 'Single' bookings for each leg of the journey. This is standard practice in the travel industry and we cannot offer any discounts if you need to book 2 Singles.
If you are travelling to 1 resort but coming back from another, you would also need to make 2 separate 'Single' bookings.
We can't help with transfers between resorts. We'd advise either booking a taxi for that journey, or take a public bus down to the town on the valley floor (Moutiers, Aime, Bourg St Maurice or Bourg d'Oisans) and then another public bus to go back up.
To see the average journey times to your ski resort destination, select your resort from this page of our website and scroll down. You will see the transfer times from all airports.
The times we give are approximations and obviously depend on the date, time of day, weather and traffic conditions. We allow more time when we know the traffic will be heavy. So the transfer time may be a lot longer than what is displayed on these pages.
Once you enter your flight details, we will show our bus times. They will include any extra journey time we, in our considerable experience, have given that transfer.
No, you do not need to confirm your transfer with Ben's Bus. We will assume you are travelling unless you cancel your booking.
We will email and / or send an SMS to the Lead Passenger should we need to change our bus times due to the weather or unforeseen traffic issues. Please do ensure you check those communication channels the day before you travel. If you are unsure, you can download the latest version of your e-ticket here.
We recommended you have your e-ticket available to view on your phone / tablet. This is because they contain links to important webpages, including to our page with our emergency phone numbers.
No, you do not need to print your eticket.
We recommended you have your e-ticket available to view on your phone / tablet. This is because they contain links to important webpages, including to our page with our emergency phone numbers. A printed version will therefore not allow you to view these phone numbers!
We're sorry if you're having problems paying. We hope this page provides a solution for you.
'Issuing Bank' : The bank that supplied the card to the 'Card Holder'.
'Card Holder" : The person who puts their card details into the Payments Page.
The Issuing Bank has complete control over when a transaction is declined. We cannot do anything about this. You could either contact your bank or get someone else in the group to book.
Here are some common reasons for seeing a Declined Message:
- Card Number, Expiry Date or 3 Digit Code were entered incorrectly.
- Insufficient funds in the account.
- Foreign letters or Characters were entered as part of your Name, Mobile Number or Billing Address. Please only use alpha-numeric, Latin letters. Do not use characters such as - ' ! " ?
- International Dialling Code was entered at the start of your mobile phone number. This must only be entered by way of our drop-down! For instance, do not type 004407767.. Instead type 07767..
- Personal Details of 'Lead Passenger' do not match those of the 'Card Holder': The Passenger Details Page on our website takes information about the 'Lead Passenger'. To assist in fraud prevention, we send this information to the Issuing Bank. If the data you give us about the Lead Passenger does not match what the Issuing Bank has for the Card Holder, they may decline the transaction.
If you are trying to book a bus for someone else and you enter their details as the Lead Passenger, the Issuing Bank could trigger a decline as those details will be different from you, the Card Holders' details. You could instead book for yourself (so enter your Name, Mobile Number, email address as the Lead Passenger) and then, once the booking has been confirmed, Log In to change the personal details to the person who is actually travelling. We do not charge anything for these types of changes.
We're sorry if the above does not help you. You could try with another card or from another device. If you still encounter problems with multiple cards then please email ku.oc.subsneb@aveneg and provide the following information, and we'll look into it for you:
- The time and date you were attempting to pay
- The name of the card holder
- If possible a screenshot of the error you receive and any other relevant information
Before you get in touch, are you sure you have checked our FAQs?
- The SKI RESORTS we cover and advice for other resorts can be found in the 1st FAQ
- The DATES we operate on and advice for dates we don't operate on can be found in the 2nd FAQ
- Our BUS TIMES and advice if your flight time is not listed can be found in the 3rd FAQ
You may also find what you’re looking for by clicking on the Search function icon in our top menu. Then type your keyword / search term and we’ll show a list of pages for you to review.
If you send us an email, you will receive an auto-reply so please check your spam. We will only reply with a bespoke response if your question is not answered in our auto-reply!
Our Geneva Airport contact email address is ku.oc.subsneb@ofni
Thank You.
