Grenoble Airport Ski Transfer Questions

You will find below a list of the most commonly asked questions about our shuttle service from Grenoble Airport.

Alternatively, you can find the information you are looking by selecting your resort from the list on our Grenoble Airport Ski Transfers page. You will then land on a page full of information about that particular route.

Click to Book Now or receive an Instant Quote for your group. You can find our email address in the section “I still need to speak to someone below” but it will probably be quicker to read our page for your route first. Thank you.

I need to change my booking!

To see details of how to change your booking, please visit this page of our website.

Which resorts do you cover from Grenoble Airport?

The following resorts are all the ski resorts and destinations that we run direct* buses to from Grenoble Airport. Select one to be directed to the page on our website which has all the information you will need to know.

The following resorts are all accessible by Ben’s Bus but we do not run direct transfers to them. We can drop you off at the nearest town and from there you can take either a taxi or public buses onto your resort. Click on your resort to find out all the available information.

Brides Les Bains Courchevel La Plagne La Rosiere La Tania Les Allues Les Arcs Meribel Mottaret Oz en Oisans Vaujany

If you are looking for a ski transfers to any other ski resort that is not listed above, your options are:

1. Take the Ben’s Bus from Grenoble Airport to Grenoble City Centre. From here you can take any public bus or train to your resort. We would recommend contacting the Tourist Office for your resort for more information.

2. We can recommend a local private transfer company called Actibus who are local to the area, speak good English and are very reliable.

what dates do you run your grenoble airport buses?

Our dates of operation for the 2019 / 2020 winter ski season are from the 7th December 2019 to the 20th April 2019, depending on the resort you are going to. Select your resort from our Grenoble Airport page and then expand the section DATES towards the bottom of the page.

For Alpe d’Huez, Les Deux Alpes, Bourg d’Oisans, Rochetaillee (for Oz and Vaujany) we run a bus within 2 hours of any flight landing, every day of the week that there is a scheduled flight into Grenoble Airport.

For Aime, Bourg St Maurice, Les Menuires, Moutiers, St Martin de Belleville, St Foy, Tignes, Val Thorens and Val d’Isere we run 6 buses every Saturday and an early morning Sunday bus.

For Chamrousse, we have up to 4 buses every Saturday.

What time do your buses go?

Our bus timetable works around the flight arrivals and departures so you never have to wait long. The easiest way to find the bus time that connects with your flight is to put your details into our Booking Form. Once you have selected your dates a list of all flights and our ski transfer bus times will appear.

What is your policy on carrying children?

Our policy on carrying children depends on the route you are interested in. For more exact details about what we can do for you if you have children in your group, please visit our childrens page.

Why is there sometimes a wait between my flight landing & your bus leaving?

In order to offer these unbeatable prices, we group several flights together onto one bus. This means that some people will have a longer wait at the airport than others – although conversely, it normally means that your return bus will be perfectly timed for your return flight home. We allow enough time for you to land, go through passport control and collect any bags/sports equipment before boarding our bus.

I have not got my e-Ticket!

If you have booked transfers using the Ben’s Bus website and you have not received an e-ticket from us or it has been lost, then you can send it to yourself again on this page. Please do remember to check your “Spam/Junk” mail folder and your “Promotions” folder!! If you are still missing an e-Ticket, please contact us using by clicking on the correct FAQ on this page.

I have my e-Ticket on my phone but not printed – is this OK?

This is fine. Please just ensure that you can see all the information that is on the e-Ticket as it is really useful stuff! The driver and / or rep will accept an e-Ticket that is on your phone.

How long does the journey take?

To see how long your journey takes, please click on your resort by using our menu at the top of this page

How many stops will there be during my journey?

This depends on how many clients we have booked onto other resorts. Generally the stops do not have a significant impact on the overall journey time.

My payment fails! What shall I do?

We are sorry if you have problems with our payment site. This could be for one of the following reasons:

1. If your transaction is coming up as “Declined” then that is usually your card issuer refusing the payment.

a) This could be because the Card Number, Expiry Date, CVV 3 Digit Code or 3d Secure Password (see point 4 below) have been entered incorrectly. We would suggest trying again and ensuring these details are entered correctly

b) Your bank has declined the transaction due to security reasons. We would suggest contacting your card issuer to ask them if they have blocked this payment for a particular reason

c) On the payment page where you put your card details in, you may have selected that you wish to pay in your local currency and there was an issue with this. Please try again but please time, select that you wish to pay in GBP (Pound Sterling £).

2. There was a temporary problem with the payment site – please try again in a short while.

3. You may be using foreign letters when you put your name / address into the Payment site. Please replace these with latin letters.

4. You have signed up to 3d Secure (Verified by VISA or Mastercard Secure) or another password driven security system operated by your bank. Sometimes our payment system is not compatible with the bank’s system. We would suggest trying again with a different card.

Please do try again following the above tips and if it still does not work, try with another card or from another computer. If you still encounter problems with multiple cards then please contact ben@bensbus.co.uk providing the the name of the card holder, the exact time and date of the failed transaction and if possible a screenshot of the error you receive.

Where can I find your conditions of sale?

Please click on the following link to view a full version of our legally binding Conditions of sale

I still need to speak to someone!

No problem! We are sorry you did not find the answers to your questions.

If you are travelling to Alpe d’Huez, Les 2 Alpes, Serre Chevalier, Chamrousse, Bourg d’Oisans or Rochetaillee, please email oisans@bensbus.co.uk

If you are travelling to Tignes, Val Thorens, Val d’Isere, Les Menuires or any other resort, please email tarentaise@bensbus.co.uk

If you are unsure of who you need to contact, please email grenobleairport@bensbus.co.uk

If you are travelling today, please use the Contact Phone Numbers on your eTicket.

We aim to reply to all emails within 24 hours.

Comments, Complaints, Suggestions

We are always happy to hear any feedback from our customers, good or bad. It is only by you letting us know if something goes wrong that we can put it right.

Thankfully complaints about our service are extremely rare and so they are dealt with personally by the founder, director and owner of Ben’s Bus, Ben! Please email ben@bensbus.co.uk if you have any complaints, comments or suggestions.

Please note that all complaints should be sent by email. Due to the nature of our business, we travel a lot and so post is not always picked up as often as emails.

Ben’s Bus Ltd is a private limited company registered in the UK, company number 05961403
Its business address is Ben’s Bus Ltd, Garden Flat, 70 Fairhazel Gardens, London, NW6 3SR

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Young People (12 - 25)

Children under 4 years old cannot travel

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You are flying out on the same day you are flying in!! Are you sure?

You are flying out before you are flying in!!! Are you sure?

Your dates are very far apart. Are you really going skiing for that long?

Please note that our service only operates to Sainte Foy village, NOT Sainte Foy Station, which is the ski resort. Sainte Foy village is a short taxi ride from the ski resort of Sainte Foy and you will need to arrange additional transport for this short journey. More details can be found on our Sainte Foy page.

Are you sure this is the right stop in Serre Chevalier for you? We have 3 stops in total so it's important you choose the right one. Take a look at our Grenoble Airport to Serre Chevalier page and expand the section BUS STOP LOCATIONS to see our different stops.

Please select From

Please select To

Please select the Arrival Date

Please select the Departure Date

Please tick to confirm that children will be under 12 at time of travel

Please select at least one person

Please select at least one adult or young person

The following are our rules on carrying and charging for children.

A Child must be between the age of 2 and 11 (inclusive) at the time of travel to receive the 10% child discount. Anyone 12 or older at the time of travel is defined as an "Adult" and must pay the full Adult fare. If your child requires a booster seat, we will need you to provide this yourself.

An Infant is defined as any child that would normally require a baby seat. You have 2 options if you are travelling with an Infant:

Your infant may legally sit on your lap for this journey and in this case, you do not need to pay for your infant. However, you may not sit on the front seats of the bus - that is the seats that are exposed to the windscreen. We will need you to email us the infants name once you have booked so we have an accurate list of all passengers.
If you wish your infant to be strapped into a baby seat, you must provide this yourself. In this case, you must book a seat on our service for this infant. You can select a Child in our booking system and therefore receive the 10% child discount.

For more detailed information on carrying children on all our services, please visit our Children's Page.

If you have any questions about the above, please do not hesitate to Contact Us.

Thank you for your understanding.

It is regrettable that children under the age of 4 years are not allowed to travel on our services. Unfortunately, some of the coaches that we operate use two-point lap belts which are not compatible with the majority of baby seats. Under Swiss law it is forbidden to transport babies on the parents lap. Any children 4 years old and above can travel on our service but will have to occupy an individual seat and pay the full fare.