Grenoble Airport Ski Transfer Questions

To see details of how to change your booking, please visit this page of our website.

The following resorts are all the ski resorts and destinations that we run direct* buses to from Grenoble Airport. If you click on them, you will be directed to the page on our website which has all the information you will need to know.

Grenoble Airport to Aime  |  Grenoble Airport to Alpe d’Huez  |  Grenoble Airport to Bourg d’Oisans  |  Grenoble Airport to Bourg St Maurice  |  Grenoble Airport to Chamrousse  |  Grenoble Airport to La Grave  |  Grenoble Airport to Les Deux Alpes  |  Grenoble Airport to Les Menuires  |  Grenoble Airport to Moutiers  |  Grenoble Airport to Sainte Foy  |  Grenoble Airport to Serre Chevalier  |  Grenoble Airport to St Martin  |  Grenoble Airport to Tignes  |  Grenoble Airport to Val Thorens  |  Grenoble Airport to Val d’Isere

The following resorts are all accessible by Ben’s Bus but we do not run direct transfers to them. We can drop you off at the nearest town and from there you can take either a taxi or public buses onto your resort. If you click on your resort below you can find out all the information you need to know.

Brides Les Bains      Courchevel     La Plagne      La Rosiere      La Tania     Les Allues      Les Arcs      Meribel      Mottaret     Oz en Oisans      Vaujany

If you are looking for a ski transfers to any other ski resort that is not listed above, your options are:

1. Take the Ben’s Bus from Grenoble Airport to Grenoble City Centre. From here you can take any public bus or train to your resort. We would recommend contacting the Tourist Office for your resort for more information.

2. We can recommend a local private transfer company called Actibus who are local to the area, speak good English and are very reliable.

Our dates of operation for the 2018 / 2019 winter ski season are from the 15th December 2018 to the 20th April 2019, depending on the resort you are going to. Please select your resort from our Grenoble Airport page and then expand the section DATES further down the page.

For Alpe d’Huez, Les Deux Alpes, Bourg d’Oisans, Rochetaillee (for Oz and Vaujany) we run a bus within 2 hours of any flight landing, every day of the week that there is a scheduled flight into Grenoble Airport.

For Aime, Bourg St Maurice, Les Menuires, Moutiers, St Martin de Belleville, St Foy, Tignes, Val Thorens and Val d’Isere we run 6 buses every Saturday and an early morning Sunday bus.

For Chamrousse, we have up to 4 buses every Saturday.

Our bus timetable works around the flight arrivals and departures so you never have to wait long. The easiest way to find the bus time that connects with your flight is to put your details into our Booking Form. Once you have selected your dates a list of all flights and our ski transfer bus times will appear.

Our policy on carrying children depends on the route you are interested in. For more exact details about what we can do for you if you have children in your group, please visit our childrens page.

In order to offer these unbeatable prices, we group several flights together onto one bus. This means that some people will have a longer wait at the airport than others – although conversely, it normally means that your return bus will be perfectly timed for your return flight home. We allow enough time for you to land, go through passport control and collect any bags/sports equipment before boarding our bus.

If you have booked transfers using the Ben’s Bus website and you have not received an e-ticket from us or it has been lost, then you can send it to yourself again on this page. Please do remember to check your “Spam/Junk” mail folder and your “Promotions” folder!! If you are still missing an e-Ticket, please contact us using by clicking on the correct FAQ on this page.

This is fine. Please just ensure that you can see all the information that is on the e-Ticket as it is really useful stuff! The driver and / or rep will accept an e-Ticket that is on your phone.

To see how long your journey takes, please click on your resort by using our menu at the top of this page

This depends on how many clients we have booked onto other resorts. Generally the stops do not have a significant impact on the overall journey time.

We are sorry if you have problems with our payment site. This could be for one of the following reasons:

1. If your transaction is coming up as “Declined” then that is usually your card issuer refusing the payment.

a) This could be because the Card Number, Expiry Date, CVV 3 Digit Code or 3d Secure Password (see point 4 below) have been entered incorrectly. We would suggest trying again and ensuring these details are entered correctly

b) Your bank has declined the transaction due to security reasons. We would suggest contacting your card issuer to ask them if they have blocked this payment for a particular reason

c) On the payment page where you put your card details in, you may have selected that you wish to pay in your local currency and there was an issue with this. Please try again but please time, select that you wish to pay in GBP (Pound Sterling £).

2. There was a temporary problem with the payment site – please try again in a short while.

3. You may be using foreign letters when you put your name / address into the Payment site. Please replace these with latin letters.

4. You have signed up to 3d Secure (Verified by VISA or Mastercard Secure) or another password driven security system operated by your bank. Sometimes our payment system is not compatible with the bank’s system. We would suggest trying again with a different card.

Please do try again following the above tips and if it still does not work, try with another card or from another computer. If you still encounter problems with multiple cards then please contact ben@bensbus.co.uk providing the the name of the card holder, the exact time and date of the failed transaction and if possible a screenshot of the error you receive.

Please click on the following link to view a full version of our legally binding Conditions of sale

No problem! We are sorry you did not find the answers to your questions.

If you are travelling to Alpe d’Huez, Les 2 Alpes, Serre Chevalier, Chamrousse, Bourg d’Oisans or Rochetaillee, please email oisans@bensbus.co.uk

If you are travelling to Tignes, Val Thorens, Val d’Isere, Les Menuires or any other resort, please email tarentaise@bensbus.co.uk

If you are unsure of who you need to contact, please email grenobleairport@bensbus.co.uk

If you are travelling today, please use the Contact Phone Numbers on your eTicket.

We aim to reply to all emails within 24 hours.

We are always happy to hear any feedback from our customers, good or bad. It is only by you letting us know if something goes wrong that we can put it right.

Thankfully complaints about our service are extremely rare and so they are dealt with personally by the founder, director and owner of Ben’s Bus, Ben! Please email ben@bensbus.co.uk if you have any complaints, comments or suggestions.

Please note that all complaints should be sent by email. Due to the nature of our business, we travel a lot and so post is not always picked up as often as emails.

Ben’s Bus Ltd is a private limited company registered in the UK, company number 05961403
Its business address is Ben’s Bus Ltd, Garden Flat, 70 Fairhazel Gardens, London, NW6 3SR