We are sorry if you have problems with our payment site. This could be for one of the following reasons:
1. If your transaction is coming up as “Declined” then that is usually your card issuer refusing the payment.
a) This could be because the Card Number, Expiry Date, CVV 3 Digit Code or 3d Secure Password (see point 4 below) have been entered incorrectly. We would suggest trying again and ensuring these details are entered correctly
b) Your bank has declined the transaction due to security reasons. We would suggest contacting your card issuer to ask them if they have blocked this payment for a particular reason
c) On the payment page where you put your card details in, you may have selected that you wish to pay in your local currency and there was an issue with this. Please try again but please time, select that you wish to pay in GBP (Pound Sterling £).
2. There was a temporary problem with the payment site – please try again in a short while.
3. You may be using foreign letters when you put your name / address into the Payment site. Please replace these with latin letters.
4. You have signed up to 3d Secure (Verified by VISA or Mastercard Secure) or another password driven security system operated by your bank. Sometimes our payment system is not compatible with the bank’s system. We would suggest trying again with a different card.
Please do try again following the above tips and if it still does not work, try with another card or from another computer. If you still encounter problems with multiple cards then please contact firstname.lastname@example.org providing the the name of the card holder, the exact time and date of the failed transaction and if possible a screenshot of the error you receive.