LOST PROPERTYWe receive a large number of lost property reports. As we work with a number of bus operators, with depots located throughout the region, locating and returning lost items can be difficult and time-consuming.
Please be aware that we cannot accept responsibility for any property that is lost, stolen or misplaced while travelling with us, except where this is due to our negligence.
We appreciate your understanding and cooperation with our Lost Property Policy.
LOST & FOUND AT THE AIRPORTSIf you think you may have lost or left an item at an airport, click one of the links below to visit the appropriate airport Lost and Found website. We are sorry, but we are unable to assist you with items lost within an airport.
GRENOBLE Airport Lost Property | LYON Airport Lost Property website | GENEVA Airport Lost Property website
LOST PROPERTY ON A BEN’S BUS SERVICEWe will do our very best to find a lots item for you. The quicker you report it, the more chance we have of finding it and getting it to you quickly. If you believe you may have lost or left an item on one of our services, please read all relevant sections below before submitting a lost property report.
Our team will do everything we can to locate your item. However, please only submit a lost property report if you are prepared to:
The cost is typically from €250 upwards and will depend heavily on both your location and where the item is found. The cost of the taxi is at your expense.
Additional costs at your expense will include all postage and packaging costs, plus any customs fees if the item is being sent outside the EU. We may also need you to complete a customs declaration.
We aim to have recovered items sent back to you within 3 weeks of the lost property report being submitted.
If we find your item, we will contact you as soon as possible and offer the following options for getting it back to you:
Where possible, we may be able to arrange for your item to be available at the airport you are flying home from, so you can collect it before your departure. This service is not possible on our Lyon airport route and some Grenoble airport routes. There is no charge for this service.
Where possible, we may be able to arrange for a taxi to deliver your item directly to you in resort. The cost is typically from €250 upwards and will depend heavily on both your location and where the item is found. The cost of the taxi is at your expense.
We can arrange for your item to be posted to your home address. We charge a £60 administration fee, and you will also need to cover all additional costs such as postage and packaging, plus any applicable customs fees. We may also ask you to complete a customs declaration.
We aim to have items sent back to you within 3 weeks of the lost property report being submitted.
To report Lost Property, YOU MUST COPY THE TEXT in blue below, complete all of the required fields, then PASTE ALL INFORMATION it into an email and send it to the correct email address from the list below:
My Booking Reference Number is:
The Lead Passenger on my booking is:
My name is:
The contact number to me call on is:
I was travelling from:
I was travelling to:
*If you did not travel on the bus that you were originally booked on (as per your eticket) please tell us what time your bus actually left the airport or resort:
Where I believe I left the item:
A brief description of the item:
Estimated value of the item:
If you have a photo of the item please include this:
By sending this Lost Property Report, I confirm that I have read and understood your Lost Property Policy and accept I will pay any necessary fees to get my item back.
If you flew into Geneva Airport, please send the above information to ku.oc.subsneb@aveneg
If you flew into Grenoble Airport and went to Les 2 Alpes or Alpe d’Huez, please send the Lost Property Report to ku.oc.subsneb@snasio
If you flew into Grenoble Airport and went to any other resort, please send the Lost Property Report to ku.oc.subsneb@ofni
If you flew into Lyon Airport and went to Les 2 Alpes or Alpe d’Huez, please send the Lost Property Report to ku.oc.subsneb@snasio
If you flew into Lyon Airport and went to any other resort, please send the Lost Property Report to ku.oc.subsneb@ofni
