Please cancel if you’re not travelling! Otherwise we may call you, which may be early in the morning, and this will delay our other passengers.
Scroll further down this page to find our refund policy and fees and to see what to do if you don’t need to delete your entire booking.
CANCEL MY ENTIRE BOOKING
Fill in the form below and click the Send button. Take care to enter the correct details in case you have multiple bookings! If successful, you will land on our “Booking Cancelled” page and you will receive a cancellation email. We will then email you again if there is any refund due.
DELETE PEOPLE FROM MY BOOKING
Log Into Your Booking, expand the appropriate section to see a list of all passengers and then select the ones you wish to delete. Our Finance Team will email you within 7 days if any refund is due. You can also change the name of any passenger for free by logging in, provided this new person is still travelling on exactly the same flights, in both directions. Otherwise, they will need to make a new booking.
CHANGE A RETURN > SINGLE (only cancelling one way)
THE EMAIL ADDRESS BELOW IS NOT FOR GENERAL ENQUIRIES! Please visit our Contact Page for our General Enquiries.
We cannot change a Return Booking to a Single. Please cancel your booking using the form above (which will free up those seats on those buses) and then immediately re-book your Single via our website. Then immediately email finance@bensbus.co.uk quoting your old and new booking reference numbers to see if you are due any refund.
If you upgraded to Ben’s Bus Plus, please do not upgrade your new booking. We will upgrade you once we receive your email. If you did not upgrade to Ben’s Bus Plus, the refund amount will depend on when you contact us.
REFUND TERMS FOR BEN’S BUS PLUS CUSTOMERS
Your eTicket will tell you if you upgraded to Ben’s Bus Plus. If you did, you can cancel your booking and receive a 100% Refund on the cost of your transfer, provided we are told before 10pm, 4 days before your first transfer date. The cost of the upgrade is not refundable.
REFUND TERMS FOR NON-BEN’S BUS PLUS
If your eticket does not mention Ben’s Bus Plus, then you chose NOT to upgrade when you first booked with us. Our Conditions of Sale allow you to cancel your booking at a cost of £15pp, up to 3 weeks before your first transfer date. After that point, we may not be able to refund you anything.
