Privacy Notice

Data Protection and Privacy Notice

Last Updated: 19th August 2026

Ben’s Bus Limited (company number 05961403) is committed to protecting the privacy of all users of our website and all customers who use our services. The personal data (as defined in the UK General Data Protection Regulation (UK GDPR) that you supply to us, which may include your own personal data (“Your Personal Data”) and the personal data of third parties to whom our services may be delivered (“Third Party Data”), are held by Ben’s Bus Limited and are kept confidential on our secure database.

Ben’s Bus Limited is registered with the Information Commissioner’s Office under registration reference Z3368989

HOW WE COLLECT YOUR INFORMATION

In the event that you place an order through our website you will be required to submit Your Personal Data. We generally ask for the following Personal Data when you place an order through us: names, mobile phone numbers and email addresses. In accordance with applicable legislation concerning Secure Customer Authentication (SCA) of card payments, we also ask for the post code and country for the cardholder. We ask for this data for the purposes of SCA and we store this data for 24 hours. We process Your Personal Data to fulfil our contract with you.

We also collect your Personal Data when you contact us directly by email or phone. For quality control and training purposes, we may monitor or record your communications with us. We collect this information because it is in our legitimate interests to make sure we can properly respond to your query, including to provide technical support. For information about how we collect data about your IP Address and via Cookies, please see the sections further down this page. Our website and Tickets may include links to other websites, including advertisers and partners of Ben’s Bus. These companies and websites may have their own privacy policies. We do not accept any responsibility for their policies. You may wish to check these policies before using their website, specifically, how they use Your Personal Data.

USE OF YOUR INFORMATION

We will use Your Personal Data to (1) enable you to book and pay for our services, (2) arrange for the delivery of our services to you or to a third party, (3) allow you to access your booking via our website, (4) provide you with our services that you or a third party has paid for, including updating you by email or text messages about the service you have booked with us (5) carry out any necessary administrative and accounting purposes and (6) respond to complaints. We do not use Your Personal Data for marketing purposes without your consent. Please see the section below entitled “MARKETING” on how to be contacted by us with news and updates about our services.

We may share Your Personal Data with selected third parties but only for the purposes of providing the service that you have purchased through us. Such third parties may include business partners, suppliers and sub contractors both in the UK, the EU and Switzerland.

We may also share Your Personal Data if we are under a duty to disclose or share Your Personal Data in order to comply with any legal obligation, or in order to enforce or apply our conditions of sale and other agreements; or to protect our, our customers’ and others’ rights. This includes exchanging Your Personal Data with other companies and organisations for the purposes of fraud prevention.

We may also share Your Personal Data with prospective buyers of our business under our legitimate interest to ensure our business can be continued by the buyer.

MARKETING

We do not use Your Personal Data or any Third Party Data for marketing purposes without your consent.

You must sign up to our mailing list via our Contact Us page or tick the appropriate box when you book your transfer with us should you wish to receive news about our services. You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in the footer of any marketing email we send to you or by contacting us.

We use third-party email marketing and marketing automation platforms to manage our mailing list and send marketing communications. These platforms currently include MailChimp and Twilio SendGrid. The personal data provided for marketing purposes, which may include your name and email address, may be transferred to and processed by these providers on our behalf.

By subscribing to our mailing list, you acknowledge that the information you provide may be transferred to MailChimp and/or Twilio SendGrid in accordance with their respective privacy policies and terms.

RETENTION OF YOUR INFORMATION

We only keep Your Personal Data or Third Party Personal Data for as long as is necessary for the purpose of the provision of the services and to enable us to respond to any queries or complaints that you or a relevant third party may have. We regularly review our information and erase Personal Data when we no longer need it (apart from any Personal Data that we are required to keep for legal reasons). We may continue to hold Your Personal Data if we are required to do so for legal reasons.

PAYMENT AND CREDIT CARD DETAILS

Any payment transactions will be made through our secure third-party payment processor emerchantpay. Ben’s Bus Ltd and its partners and affiliates have no access to your full credit card details.

SECURITY

We take appropriate measures to ensure that Your Personal Data is kept secure, including using SSL certificates for our websites. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Unfortunately, the transmission of information via the internet is not always completely secure and we cannot guarantee the security of your data transmitted to our website. Any transmission is at your own risk.

We ensure our staff understand the importance of protecting Your Personal Data.

YOUR RIGHTS

Under the UK GDPR you have the right to: (1) be told how we use your information, (2) request what data we hold about you (by making a Data Subject Access Request), (3) ask us to, rectify, delete or restrict your information where this is justified, (4) ask us to only use your information in certain ways, (5) ask to move your information to someone else, (6) object to our processing of your information, and (7) withdraw your consent to us handling your personal data (where we rely on consent as our legal basis).

Please Contact Us to exercise your rights. We only hold Personal Data that you have provided to us. We update this Personal Data within 30 working days of you providing us with any new or updated Personal Data. This is, to ensure that the Personal Data we hold about you is as accurate as possible

COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website, allows us to improve our site and make your visits more effective. If you cannot be identified from the data we collect through cookies, then this data will not be personal data.

Click the link for Cookies to read our Cookie Policy.

IP ADDRESSES

CHANGES TO OUR PRIVACY NOTICE

CONTACT

If your personal details change, please Contact Us. If you have any questions about how we use Personal Data or this Privacy Notice, please email ku.oc.subsneb@ofni

You have the right to make a complaint to us about how we handle your personal data. If you would like to make a complaint, please contact us via the email address above. We have procedures in place for reviewing and handling complaints. We will acknowledge your complaint within 30 days and will respond to it without undue delay to inform you of the outcome of your complaint. We may need you to provide further information so that we can verify your identity before we can handle your complaint – we will inform you at the time if we require further information.

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.