NO FUSS BUS LTD TERMS AND CONDITIONS FOR GENEVA AIRPORT TRANSFERS
|Please read these Terms in conjunction with our Privacy Notice http://nofussbus.co.uk/privacy-policy.php
The Customer’s attention is particularly drawn to the provisions of Clause 9.
We are No Fuss Bus, a franchise independently owned and operated by No Fuss Bus Limited (NFB, We, Us or Our) a company registered in England. Our Company Number is 06908828 and Our Registered Office is at Kintyre House, 70 High Street, Fareham, Hampshire, PO16 7BB. NFB is a franchise of Ben’s Bus Limited a company registered in England (under company number 05961403) and whose registered office is Garden Flat, 70 Fairhazel Gardens, London NW6 3SR
This page tells you information about the Service provided by No Fuss Bus, and the legal terms and conditions (Terms) on which No Fuss Bus will carry you and your Luggage to or from Geneva Airport via the Routes listed on and booked via the website Bensbus.co.uk (Site).
These Terms will apply to each contract between you and No Fuss Bus for Tickets issued by Ben’s Bus Limited on our behalf (the Contract). Please read these Terms carefully and make sure that you understand them before booking your Ticket from the Site. Please note that before making your Booking you will be asked to agree to these Terms.
You should print a copy of these Terms for future reference.
These Terms may be amended from time to time as set out in Clause 11.7. Every time you make a Booking, please check these Terms to ensure you understand the Terms which will apply at that time.
If you wish to contact No Fuss Bus for any reason, you can contact us by e-mailing us at email@example.com.
1. DEFINITIONS AND INTERPRETATION
2. OUR CONTRACT, THE SERVICES AND SERVICE RESTRICTIONS
2.2. Our obligation to You: We shall carry (or procure a third party to carry) you and your permitted Luggage on the Journey and these Terms shall apply. We reserve the right at any time to subcontract or deal with any authorised third party to provide the Services on our behalf.
2.3. You acknowledge and agree that we may require you to change Vehicle(s) to complete your Journey.
2.4 Carriage of children and young persons:
2.4.1 Children aged under 4 years: Children under the age of 4 years are not permitted to travel on our services. Under Swiss law it is forbidden to transport children under 4 on an adults lap and the coaches operated by No Fuss Bus use two-point lap belts which are not compatible with baby seats.
2.4.2 Children aged between 4 to 14 years: Children aged between 4 to 14 years may travel on our services but must be accompanied by a responsible adult, aged 16 or over. Parents or minders of children aged between 4 to 14 years shall at all times be responsible for the conduct of such children during the Journey and will be responsible for any damage caused by these children.
Please emailfor further information.
2.5. We will not carry animals: Animals (other than guide dogs accompanying registered blind persons, and hearing dogs accompanying deaf persons) are not allowed on any of our Vehicles.
3. YOUR TICKET
3.2. Ticket validity: You are only permitted to travel on the dates and times stated on your Ticket.
3.3. Ticket amendments: Any amendments you want to make to your Ticket must be made 2 weeks or more before the date of your first transfer. To make an amendment, please contact firstname.lastname@example.org. Any amendments requested after this date will be at our discretion and we reserve the right to charge a £10 administration fee per person.
3.4. Please refer to Clause 8 for your rights if your Ticket is rescheduled or cancelled.
4. YOUR RESPONSIBILITIES
4.2. The Site contains several Routes. It is always possible that some of the Routes on the Site may be incorrectly priced. If an error in the price of the Journey you have booked is discovered you will be contacted and informed of this error. You will be given the option of continuing to purchase the Ticket at the correct price or cancelling your Booking. Your Booking will not be processed until your instructions have been received. If we are unable to contact you using the contact details you provided during the order process, your Booking will be treated as cancelled and you will be notified in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Ticket to you at the incorrect (lower) price.
4.3. Payment: You can only pay for your Ticket using a debit card or credit card. Payment for Tickets is in advance and must be made at the time of your Booking. No Ticket will be issued until your payment has been processed by our secure server.
4.4. You must check your Ticket: You are solely responsible for entering accurate dates and flight times. Please check these details and the details of your Journey on the “Review Booking” screen of the Site before you confirm your Booking and pay the Fare and check your e-Ticket once your Booking has been confirmed. Please refer to Clause 3.3 for details on how to amend your Ticket.
4.5. Changes to your flight: You must inform us in writing, at least two (2) days prior to your Journey of any change to the date, time or other changes made to your flight by you, other third party or the airline your flight is booked with. Any changes to the date, time or other changes made to your flight by you, other third party or the airline will only be accepted at our sole discretion and we reserve the right to charge a £10 administration fee per person.
4.6 Failure to provide correct flight details or failure to notify us of changes to your flights:
4.6.1 you provide us with incorrect flight details and you fail to amend your ticket in accordance with Clause 3.3; or
4.6.2 you, a third party or your airline changes the dates and/or times of your flight and you fail to inform us in writing at least 2 days prior to your transfer date in accordance with Clause 4.5,
the 15 minute waiting policy shall not apply.
4.7 Valid and Fraudulent Tickets: You must travel with a valid Ticket and present it to our representatives upon demand. An invalid Ticket will be deemed as one that does not permit you to travel on the Service you are trying to board, or an illegible or defaced Ticket.
4.8. Boarding Points: You must make sure you know the location of your resort boarding point in the resort before your Service departs. We shall not be liable to you if you miss any Service as a result of you not knowing the location of the resort boarding point.
4.9. You should arrive at our resort boarding points at least 10 minutes before the scheduled departure time for that boarding point, for that Service.
4.10. We shall not be liable for any refund if you miss any Service as a result of your late arrival at our resort boarding points, and we shall not be obliged to wait for you or to arrange or provide alternative transport to the airport, or for any costs which you may incur as a result of missing our service.
4.11. Boarding and leaving a Service: You may only board or leave a Service at our designated stops.
4.12. Geneva Airport Arrivals:
4.12.1. You should meet our representative in the Geneva Airport Arrivals Hall at least 10 minutes before the scheduled departure time, for that Service.
4.14. Seat belts: You must wear the seat belt provided at all times.
4.15. Breach of conditions applicable to your Ticket: If you fail to comply with these Terms, we may cancel the Ticket, and refuse you further carriage, without any obligation to refund the Fare or any other liability to you.
4.16. Travel between our stop and your final destination is your responsibility: You should ensure that the stop you book is suitable for your needs. Travel between our stop and your accommodation, or any other location, remains your responsibility.
5. PASSENGER CONDUCT AND BEHAVIOUR
5.2. If you do not comply with Clause 5.1, we may remove you from the Vehicle, refuse you further carriage, cancel your Ticket without refund, and take any further measures necessary to prevent continuation of such conduct.
5.3. If you cause damage to a Vehicle or soil the interior of a Vehicle, either by deliberate acts or by accident, you will be liable to pay a fee of €50 which is a genuine pre-estimate of our loss. If the cost of the damage is considered to be greater than €50, the matter will be referred to our management and may result in legal proceedings being taken against you to recover the cost of the damage.
5.4. Our liability for behaviour of other passengers: Whilst we will use our reasonable efforts to control the behaviour of other passengers on a Vehicle, we will not be liable to you for any act of any other passenger on a Vehicle.
6. LUGGAGE RESTRICTIONS AND LOST LUGGAGE
6.2. Prohibited contents: You may not bring the following items onto any Vehicle or leave them at any baggage store without our express permission: weapons, drugs or solvents (other than medicines), live or dead animals, non-folding wheelchairs, pushchairs or bicycles, or any objects which in our opinion may cause injury or damage to property, such as objects with sharp or protruding edges.
6.3. Inspection of Luggage: We shall be entitled to inspect your Luggage for the purpose of ensuring compliance with these Terms. We shall not be obliged to carry you or your Luggage, and shall be entitled to remove you and/or your Luggage from any Vehicle, if you refuse a search.
6.4. Packing and labelling of Luggage: You must pack all of your Luggage safely and securely. All Luggage carried on our Vehicle should be clearly labelled and include a contact telephone number. We will not be obliged to carry any Luggage that has not been properly packed or labelled.
6.5. Valuables: Small valuable items such as money, medication, jewellery, laptop computers, personal electronic devices, precious metals or other valuables, identification documents, passports, visas and Tickets should not be stowed in the luggage hold under any circumstances and should be kept in your hand Luggage at all times.
6.6. Loading the Luggage: You are responsible for getting your Luggage onto and off a Vehicle. Except for any Luggage stored in the hold of a Vehicle, you must also look after your Luggage at all times.
6.7. Storage of Luggage: All Luggage other than hand Luggage will be stored in the hold or other storage compartment on the Vehicle, and not in the passenger compartment of the Vehicle.
6.8. Left Luggage: If you forget any Luggage and leave it on a Vehicle we will store it at a location decided by us, but all such storage will be at your risk. We may charge you a small administration fee for the storage of your Luggage. You will pay any costs for the return of your Luggage to you.
6.9. Notification of loss or damage: If during any Journey you should lose any of your Luggage or any of your Luggage is damaged you must notify the Vehicle driver or the representative on the Vehicle as soon as possible after you discover the loss or damage. You must confirm any loss or damage of your Luggage within 24 hours after the end of your Journey by contacting email@example.com. If you do not notify us of any loss or damage to your Luggage as required, then we will not be liable for that loss or damage.
6.10. Our Baggage stores: Any Luggage left by you at our baggage stores is left entirely at your own risk. Neither us nor any third party agent we will use to supply you storage space will accept any liability for any loss, damage or interference to your Luggage.
7. DELAYED AND DIVERTED FLIGHTS AND DELAYED LUGGAGE
7.2. If your flight is diverted to another airport, it will be your sole responsibility to make your own way to Geneva airport from the airport your flight is diverted to. We will not be liable to arrange or provide you with transport to Geneva airport or your resort, or reimburse you any costs you may incur getting to Geneva airport or your resort due to a diverted flight.
7.3. Delayed Luggage: If your Luggage is delayed and you are unable to meet our representative and board the Vehicle within thirty fifteen (15) of the scheduled Journey departure time as stated on your Ticket or you are not ready to depart then our Service will leave without you. We will not be liable for any refund or to arrange or provide alternative transport for you to the resort, or for any costs which you may incur as a result of missing our Service.
7.4. If you miss your Service due to a delayed or diverted flight or delayed Luggage, and there is space on the next available Service, we may allow you to travel on that Service, at the sole discretion of our representative at the airport whose decision will be final.
7.5. Changes to flight details by airline carrier: We will not be liable for any refund or to arrange or provide alternative transport for you to the resort if your airline carrier changes the details of your flight, except at the absolute discretion of our management.
8. RESCHEDULES, CANCELLATIONS AND REFUNDS
8.2. Before submitting your claim for a refund for the circumstances set out in Clause 8.1.1 and / or Clause 8.1.2 you are advised to read Clause 10. You may not have a right to claim a refund if any of the circumstances beyond our reasonable control, as set out in Clause 10, applies.
8.3. Delay or cancellation by No Fuss Bus before the Service has begun: If we cancel or withdraw a Service before it has commenced or there are insufficient seats on the Vehicle, other than for a reason outside our control (please see Clause 10), our liability to you will be, at our sole discretion, to:
8.4. Delay or cancellation by No Fuss Bus after the Service has begun: If a Service on which you are travelling commences and is terminated before reaching your destination, other than for a reason beyond our control (please see Clause 10), our liability will be to make suitable alternative arrangements to carry you to your destination, such as another service, carrier, train, private car, or taxi.
8.5. Cancellation by You: If you decide to cancel your Ticket and claim a refund, you must submit your request for a refund in writing to firstname.lastname@example.org. If:
8.6. Claiming a refund: In any case where we are obliged to provide a refund as set out in this Clause 8, we will only be obliged to give you that refund on the following conditions:
8.7. Except as provided in these Terms, we shall not be liable for any loss, damage, liability, or cost suffered by you as a result of any cancellation by us or any delay to any Service, or termination of any Service.
8.8. We shall have no liability to you if we cancel or withdraw a Service for which you have not made a Booking.
9. OUR LIABILITY TO YOU
9.2. Death and Personal Injury: Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence or fraud or fraudulent misrepresentation.
9.3. Our liability for loss or damage to Luggage: Your Luggage shall be at your risk at all times and you shall be required to keep your personal belongings with you at all times during a Journey. NFB will only be liable for any loss or damage to your luggage and personal belongings caused by our negligence. We do not accept any responsibility for any loss (including, without limitation, theft) of any property occasioned on our Vehicles unless caused by our negligence in which case Clause 9.1 shall apply. You should insure your Luggage with reputable insurers against all usual and normal risks of loss or damage, to the full replacement value of the Luggage.
9.4 Our liability for loss or damage to Valuables: In no circumstances should valuables exceeding a value of £500 be brought onto a Vehicle. The carrying or packing of individual items of high value in your Luggage is entirely at your own risk. At your cost, you must ensure that such items are covered by an adequate policy of insurance in your name. NFB ‘s liability in the event that you lose such items or Luggage containing such high value items is lost, or destroyed, or damaged in any way is limited in accordance with these Terms. NFB shall not be responsible for compensating you in respect of any loss or damage sustained by you in respect of such high value items being lost or damaged other than in accordance with these Terms. Notifying the Vehicle driver or any other NFB personnel of the fact that you are carrying valuable items on you or in your luggage shall not in any way alter NFB’s liability to you in respect of your luggage or any such valuables.
9.5. NFB will not accept any responsibility or liability for loss of valuables or any article left on our Vehicles in any circumstance.
9.6. We shall have no liability whatsoever in respect of you missing your flight out of Geneva Airport. We will make every reasonable effort to ensure you arrive at the airport in time for your flight, but we will incur no cost whatsoever, and will offer no financial recompense as a result of you missing your flight, no matter what the reason or cause of this was.
10. EVENTS OUTSIDE OUR CONTROL
An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation accidents causing delays that impact, directly or indirectly on the provision of the Services (whether prior to your boarding the Vehicle or during the Journey), any incident, closure or diversion directly affecting or limiting use of the road network including any highways, trunk or motorways that impacts, directly or indirectly on the provision of the Services (whether prior to your boarding the Vehicle or during the Journey), other unforeseen traffic delays, fire and/or damage at an airport, on Route, in resort or otherwise that impacts on the Services, compliance with requests of the police, customs or other government officials and security services, disruption by other customers, bankruptcy, insolvency or cessation of trade or any airline carrier used by us, circumstances affecting passenger safety, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, exceptional severe weather conditions, storm, flood, earthquake, subsidence, epidemic or other natural disaster, mechanical breakdown or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
11. OTHER IMPORTANT TERMS
11.2. Telephone calls: Telephone calls to and from No Fuss Bus may be recorded for training and monitoring purposes. The No Fuss Bus Privacy Notice will apply to any personal data collected during calls to and from No Fuss Bus.
11.3. Assignment and other dealings.
11.4. Severance. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
11.5. Waiver. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
11.6. Third parties. The Contract is between you and us. No other person shall have any rights to enforce any of its terms.
11.7. Variation. We may revise these Terms from time to time. Every time you make a Booking, the Terms in force at that time will apply to the Contract between you and NFB. Except as set out in these Terms, no variation of the Contract, including the introduction of any additional terms and conditions, shall be effective unless it is agreed in writing by NFB.
11.8. Governing Law and Jurisdiction. These Terms are governed by English law. This means a Contract for the purchase of Tickets through the Site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland