FLYBE GOES INTO ADMINISTRATION
Ben’s Bus would like to pass all the Flybe staff, their families and their customers all the best following the very sad news this morning that it has ceased trading and gone into administration. We hope the Flybe workforce can find gainful employment elsewhere and that their customers’ travel plans will not be disrupted too much. The BBC website has a useful article on your rights as a consumer.
If you had a Ben’s Bus Ski Transfer booked to your ski resort and you were arriving or departing on a Flybe flight, please read our advice below. Please also check your emails, including your spam.
BEN’S BUS BOOKED FROM LYON AIRPORT?
If you have changed your airline but you’re still flying into Lyon Airport, then please email us your Ben’s Bus Booking Reference Number (located on your eTicket which you can re-send to yourself here) and your new flight details and we’ll make those changes for you – availability permitting – for free.
If you are now flying into Grenoble Airport, please email us your Ben’s Bus Booking Reference Number and your new flight details and we’ll check to see if we have a bus for you. If we do, we’ll change that for you for free.
If you are now flying into Geneva Airport, then we will need to cancel your booking with us and ask you to re-visit our website to make a fresh booking. Provided we are informed by Tuesday 10th March, we will fully refund you with no admin fees, although we may charge a small portion of our admin fees if you paid with a credit card.
If you now wish to cancel your booking with us to or from Lyon Airport we will fully refund – and we will waive our usual admin fees – provided you get in touch before Tuesday 10th March. If you paid using a credit card, we may not be able to fully waive our admin fees.
BEN’S BUS BOOKED FROM GENEVA AIRPORT?
All Ben’s Bus Routes to and from Geneva Airport are currently operated by a franchisee of Ben’s Bus and may operate a different policy from what is listed above. Please do get in touch with our franchisees directly via our Geneva Airport Contact Us page to see what they can offer you.