Posted 2nd March 2018
TRAVELLING WITH US TO / FROM GRENOBLE OR LYON AIRPORTS ON SATURDAY THE 3RD MARCH???
There is a lot of snow due this Saturday in both the UK and France. Some UK airport may experience delays and the roads leading into and out of the alps will be difficult, since the French School holidays are still in full swing. Please do read our advice below if you are travelling with us this week-end.
If you are travelling on any of our services, please be prepared for a longer than usual transfer. Bring fluids and food with you and if the toilets don’t happen to be working, just ask the driver to pull over at the next safe place. Bring a book / DVD player so you don’t get bored and please be patient with our staff who will be doing their best. We do offer a shared service so we do have to consider the needs of other passengers.
FLYING OUT OF GRENOBLE / LYON AIRPORT BACK HOME
If you are taking our services from any resort to Grenoble or Lyon Airports on Saturday 3rd March, please ask your Lead Passenger to check their email inbox, spam and promotional folders and phones. We have contacted all people by email and text message if we have changed your bus time. If you have not received an email from us about a change, then your bus transfer remains as per your existing eTicket. If you want to be sure, you can re-send yourself your eTicket here. The new eTicket that will be sent out will show the correct bus times.
FLYING INTO GRENOBLE / LYON AIRPORT
DELAYED FLIGHTS: If your flight is delayed, please DO NOT CALL the number on your eTicket. Our team moniters flight arrival times and they try to create space on later services if your flight is delayed. Calling our team will only divert them from this important task and so would be counter productive. As soon as you arrive at the airport, find your rep as per the instructions on your eTicket and they will update you on the situation.
CANCELLED FLIGHTS: If your flight is cancelled, please DO NOT CALL the number on your eTicket. They will be very busy dealing with customers arriving on the day.
If you have booked a new flight for later in the day to either Grenoble, Lyon or Geneva Airport, please find the Ben’s Bus Rep in Arrivals once you land and if they can get you on a bus, they will.
If you have booked a new flight on a different day, then please email the following information to the correct email address below:
- Your Ben’s Bus Booking Reference Number (located in your eTicket email)
- New Arrival Date
- From which airport are you flying in from?
- What time do you land at Grenoble / Lyon
firstname.lastname@example.org if your booking was to Lyon Airport
email@example.com if your booking was from Grenoble Airport to Alpe d’Huez, Les Deux Alpes, Rochetaillee, Serre Chevalier or Bourg d’Oisans
firstname.lastname@example.org if your booking was from Grenoble Airport to any other resort
We will do our best to get you on a service on your travel date and we will reply to your email. Thank you for being patient after you have sent your email.
Please note that although we will do all of the above for you and we will do it for free, we are under no obligation to provide you with alternative transport if your flight is late, diverted or cancelled. There is no guarantee that we will be able to offer you seats on your preferred service. To see our Conditions of Sale, please visit this page of our website. We would also advise that you check what your travel insurance covers you for in advance of your holiday.
Many thanks for your understanding and Good Luck!
The Ben’s Bus Team
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