These Geneva Airport Conditions of Sale
are the conditions on which No Fuss Bus Ltd, a franchisee of Ben’s Bus Ltd,
carries any person and their property to or from Geneva Airport and these
conditions shall apply to each ticket issued by Ben’s Bus Ltd on behalf of No
Fuss Bus Ltd and each contract to carry any person entered into by No Fuss Bus
Ltd. Any person who travels on a No Fuss Bus Ltd service shall be considered to
have agreed to be carried on these Geneva Airport Conditions of Sale. All our
vehicles and drivers possess the necessary insurance, registration and
licences. Ben’s Bus Ltd & No Fuss Bus Ltd strongly recommends that all
passengers take out comprehensive travel insurance.
In these Geneva Airport Conditions of Sale, the following words shall
have the following meanings:-
"coach" means the coach, bus, taxi or any other road vehicle
provided by us;
"journey" means each journey you are entitled to make on a
service as stated on your ticket;
"ticket" means any ticket, including e-tickets, issued by us,
which evidences our agreement to carry or arrange for the carriage of any
person, including the services on which travel is permitted and the fare
payable. In the case of an e-ticket it is the copy which you print yourself
after making a booking on our website;
"luggage" means any property, which you bring onto a coach;
"service" means any journey to be made by a coach provided or
arranged by us or on our behalf for the purpose of carrying persons and their
"we", "us" and "our" refers to No Fuss Bus
Ltd a company registered in England and Wales, with registered number 06908828
whose registered office is at Kintyre House, 70 High Street, Fareham,
Hampshire, PO16 7BB and who is a franchisee of Ben’s Bus Ltd a company
registered in England and Wales, with registered number 05961403, whose
registered office is 5a Brunswick Mews, Hove, East Sussex, BN3 1HD; and
"you" means the person who we have agreed to carry or arranged
to be carried, being the person who purchased a ticket or for whom a ticket was
purchased, or any person who travels on a service with or without a ticket.
In this Agreement, a reference to the singular shall include the plural
and vice versa.
2. Our Service
2.1 Our agreement to you:
We agree to carry (or procure a third party to carry) you and your
luggage on the journey stated on your ticket subject to these Geneva Airport
Conditions of Sale. We reserve the right at any time to subcontract or deal
with any authorised third party to provide services on our behalf.
2.2 Your ticket:
Your ticket is a record of our agreement to carry you or to arrange for
your carriage. If your ticket was purchased by someone else, you agree that
such person purchased the ticket as your agent. A ticket may only be used by
the person(s) named on it and is not transferable.
2.3 Carriage of children and young persons:
We shall not carry any child under 14 years of age who is not
accompanied by a responsible adult, aged 16 or over. Parents or minders of
children under 14 years of age, are responsible for the conduct of these
children whilst in our vehicles, and will be held responsible for any damage
caused by these children. Babies are not permitted on our buses, except at the
absolute discretion of our management. Authorisation for the carriage of a baby
must be sought in advance by email@example.com. Our decision will
depend on the exact type of vehicle that is going to be used on the dates and
times you wish to travel.
2.4 Ticket validity:
Your ticket permits you to travel solely on the services, and on the
dates and times as stated on your e-ticket.
2.5 Ticket amendments:
All requests for amendments must be made in writing to firstname.lastname@example.org more than 2 weeks before the date of your first transfer. After this
period, no amendments will be allowed to be made, except at the absolute discretion
of our management. We reserve the right to charge a £10 administration fee per
2.6 Ticket refunds:
All requests for refunds must be made in writing to email@example.com at the earliest opportunity. If you cancel your ticket more than 2 weeks
before the date of your first transfer, we will refund you the full amount of
the ticket price, less a £10 administration fee per person. If you have paid by
credit card we will subtract a further 5% from the refund value. If you cancel
your ticket less than 2 weeks before the date of your first transfer, or if you
fail to turn up in time for our service, or you turn up at the wrong location,
or you miss your incoming flight, or your incoming flight is delayed by more
than 30 minutes, no refund will be given, except at the absolute discretion of
the management. Any refund given at the discretion of the management will be
subject to a £10 administration fee per person.
2.7 Delayed Flights:
In the instance of your incoming flight (as specified by you on our
online booking form) being delayed, our service will wait for you only if you
are able to meet our representative within thirty (30) minutes of the bus
departure time on your ticket. If your incoming flight is delayed and you meet
our representative more than thirty (30) minutes after the departure time on
your ticket then our service will leave without you and we will not be liable
for any refund or to arrange or provide alternative transport for you to the
resort, or for any costs which you may incur as a result of missing our
service. If you miss your service due to a late incoming flight and there is
space on the next service, we will allow you to travel on this service, at the
discretion of our representative at the airport.
2.8 Diverted Flights:
In the instance of your incoming flight (as specified by you on our
online booking form) being diverted to another airport, due to extreme weather
conditions, technical faults on the aircraft or for any other reason
whatsoever, we will only wait thirty (30) minutes after the bus departure time
as stated on your e-ticket. It is your responsibility to make your own way to
Geneva Airport from whichever airport your flight has been diverted to and we
will not be liable to arrange or provide you with transport to Geneva Airport,
or reimburse you any costs you may incur getting to Geneva Airport. If you miss
our service as a result of you not being at Geneva Airport thirty (30) minutes
after the bus departure time as stated on your e-ticket, we will not be liable
for any refund or to arrange or provide alternative transport to the resort, or
for any costs which you may incur as a result of missing our service.
2.9 Delayed Baggage:
In the instance of your baggage being delayed,
our service will wait for you only if you are able to meet our representative,
ready to depart (with or without baggage) within thirty (30) minutes of the bus
departure time on your ticket. If your baggage is delayed and you meet our
representative more than thirty (30) minutes after the departure time on your
ticket or are not ready to depart then our service will leave without you and
we will not be liable for any refund or to arrange or provide alternative
transport for you to the resort, or for any costs which you may incur as a
result of missing our service. If you miss your service due to delayed baggage
and there is space on the next service, we will allow you to travel on this
service, at the discretion of our representative at the airport.
2.10 Changes to flight details by airline carrier:
We will not be liable for any refund or to arrange or provide
alternative transport for you to the resort if your airline carrier changes the
details of your flight, except at the absolute discretion of our management.
3. Passenger responsibilities
3.1 You must pay for our service Payment of our service is required from
you at the time of booking. No ticket will be issued under any circumstances
until payment has been processed by our secure server.
3.2 You must check your e-ticket:
It is your responsibility to check the details of your journey on the
“Review Booking” screen of our website before you purchase the ticket and to
check the details on the e-Ticket we will send you once your booking has been
confirmed. All requests for amendments must be made in writing firstname.lastname@example.org more than 2 weeks before the date of your first transfer. After this
period, no amendments will be allowed to be made, except at the absolute
discretion of our management. We reserve the right to charge a £10
administration fee per person.
3.3 You must travel with a valid ticket:
(a)You must travel with a valid ticket when travelling on all our
services, and you must present it to any of our representatives upon demand. An
invalid ticket will be deemed as one that is not for the service you are trying
to board, or an illegible or defaced ticket.
(b)We will not allow you to board a service if you do not have a valid
ticket. If you do travel on any service without a valid ticket we will be
entitled to force you to leave that service.
(c) If we have reasonable grounds for believing a ticket to be
fraudulent, we reserve the right to confiscate the ticket and stop you from
travelling on our service. You shall not be entitled to a refund and we shall
have no further obligations or liability to you.
3.4 You must make sure you know the location of
your resort boarding point
(a) It is your responsibility to ensure you know
the location of the resort boarding point in the resort before your service
(b) We shall not be liable to you if you miss
any service as a result of you not knowing the location of the resort boarding
3.5 You should arrive at the resort boarding
point at least 10 minutes before departure:
You should arrive at our resort boarding points at least 10 minutes before the
scheduled departure time for that boarding point, for that service.
(b) We shall not be liable for any refund if you
miss any service as a result of your late arrival at our resort boarding
points, and we shall not be obliged to wait for you or to arrange or provide
alternative transport to the airport, or for any costs which you may incur as a
result of missing our service.
3.6 Boarding and leaving a service:
You may not board or leave any service except at
our designated stops.
3.7 You should meet our representative in the
Geneva Airport Arrivals Hall at least 10 minutes before departure:
(a) You should meet our representative in the
Geneva Airport Arrivals Hall at least 10 minutes before the scheduled departure
time, for that service.
(b) We shall not be liable for any refund if you
miss any service as a result of your failure to meet our Geneva Airport
representative on time, and we shall not be obliged to wait for you or to
arrange or provide alternative transport to the airport, or for any costs which
you may incur as a result of missing our service.
3.8 Seat belts:
You agree to wear a seat belt where provided.
3.9 Breach of conditions applicable to your ticket:
If you fail in a material respect to comply with any condition that
governs your ticket, we may cancel the ticket, and refuse you further carriage,
without any obligation to refund the fare or any other liability to you.
3.10 – Travel between our stop and your final
destination is your responsibility.
You should ensure that the stop you book is
suitable for your needs. Travel between our stop and your accommodation, or any
other location, remains your responsibility.
4. Passenger behaviour
4.1 Required behaviour and prohibited behaviour:
You shall behave in a reasonable, sensible and lawful manner on all our
services. You shall comply with any reasonable request from a member of our
staff and treat our members of staff, drivers and other passengers with
respect. You shall not: act in an abusive or threatening manner; or conduct
yourself in a way which may endanger yourself, the coach or any other person or
property on board any coach; or obstruct any aisle or emergency exit; or behave
in a manner which causes discomfort, inconvenience, damage or injury to other
persons; or take onto any coach any drugs (other than medicines) or hot food or
hot drinks for the purpose of consuming them, or consume them on any coach; or
board any coach whilst under the influence of alcoholic drinks or drugs; or
smoke on board our coaches; or board any coach whilst you are seriously ill or
suffering from any serious contagious illness. All alcoholic beverages must be
stored in the hold and may not be taken into the passenger compartment of the
4.2 Consequences of bad behaviour:
If you fail to comply with any of the behaviour rules in Clause 4.1, we
shall be entitled to remove you from the coach, refuse you further carriage,
cancel your ticket without refund, and take any further measures necessary to
prevent continuation of such conduct.
4.3 Financial reimbursement for damage(s) to coach. In the instance of
you causing damage to a coach or soiling the interior of a coach, either by
deliberate acts or by accident, you will be liable to pay a fee of €50 which is
a genuine pre-estimate of our loss. If the cost of the damage is considered to
be greater than €50, the matter will be referred to our management and may
result in legal proceedings being taken against you to recover the cost of the
4.4 Our liability for behaviour of other passengers:
Whilst we will use our reasonable efforts to control the behaviour of
other passengers on a coach, we will not be liable to you for any act of any
other passenger on a coach.
5. No Fuss Bus Ltd responsibilities
5.1 Our obligation to carry you:
It is our obligation to arrange carriage for you and your permitted
luggage on the journeys stated on your ticket, on and subject to these Geneva
Airport Conditions of Sale. We will make every reasonable effort to carry you
with the minimum discomfort and inconvenience.
5.2 From time to time we may require some passengers to change buses at
Moutiers or Bourg St Maurice. We will endeavour to keep this inconvenience to a
5.3 Running times:
The published running times of any service are approximate and we will
use reasonable endeavours to ensure these times are honoured. In the event that
our services are delayed or cancelled we will notify you of the delay as soon
as is reasonably practicable.
5.4 We will not carry animals:
We will not carry any animals (other than guide dogs accompanying
registered blind persons, and hearing dogs accompanying deaf persons) on any of
5.5 Our right to cancel:
We reserve the right to alter any timetable or suspend, cancel or
withdraw services, or terminate a service once it has commenced, without
notice, whether before or after you have reserved a seat on the service, and to
substitute an alternative service.
5.6 Our liability for cancellations:
(a) Except as provided in these Geneva Airport Conditions of Sale, we
shall not be liable for any loss, damage, liability, or cost suffered by you as
a result of any cancellation by us or any delay to any service, or termination
of any service.
(b) If we cancel or withdraw a service and you have not booked a seat on
it, we shall have no liability to you for such cancellation or withdrawal of
(c) Cancellation before service has begun: If we cancel or withdraw a
service before it has commenced, other than for a reason outside our control,
our liability to you will be, at our discretion, to:
(i) Arrange carriage for you on another one of our services with
available seats; or
(ii) make suitable alternative arrangements to carry you to your
destination on another coach, or other mode of transport; or
(iii) cancel the ticket, and allow you to claim a refund of the full
amount of the fare, if no portion of the ticket has been used, or 50% of the
fare if the outward part of a return ticket has been used.
(d) Cancellation after service has begun: If a service on which you are
travelling commences and is terminated before reaching your destination, other
than for a reason beyond our control, our liability will be to make suitable alternative
arrangements to carry you to your destination, such as another service,
carrier, coach, train, private car, or taxi, which you shall not unreasonably
5.8 We have no liability for circumstances beyond our control: We shall
have no liability for any delay or failure to carry you, or for breach of
contract, where caused by a circumstance beyond our reasonable control.
Circumstances outside our control shall include, without limitation: cancelled
flights, war or threat of war, mechanical breakdown, accidents causing delays
on our service route, other unforeseen traffic delays, riot, demonstration or
any other local disturbance, exceptional severe weather conditions, fire and/or
damage at an airport or in resort, compliance with requests of the police,
customs or other government officials and security services, vandalism and
terrorism, strike/industrial action, problems caused by other customers,
bankruptcy, insolvency or cessation of trade of any carrier used by us and
other circumstances affecting passenger safety.
5.9 We have absolutely no liability whatsoever in respect of you missing
your flight out of Geneva Airport. We will make every reasonable effort to
ensure you arrive at the airport in time for your flight, but we will incur no
cost whatsoever, and will offer no financial recompense as a result of you
missing your flight, no matter what the reason or cause of this was.
5.10 Our maximum liability to you:
Our maximum liability to you for any reasonable and foreseeable loss,
damage or liability which you may suffer or incur as a result of our breach of
our contract to carry you, our negligence in connection with carrying you, or
the deliberate or negligent acts or omissions of any of our employees or
representatives or sub-contractors, shall be limited to £200.
5.11 Death and Personal Injury:
We do not exclude or limit our liability for death or personal injury
resulting from our negligence nor, where you deal as a consumer, exclude your
6. Luggage restrictions
6.1 Permitted Luggage:
We will carry your luggage on and subject to these Geneva Airport
Conditions of Sale. On each of our services, we will allow you to take one
suitcase, holdall, or rucksack (no more than 20kg per item), one ski or
snowboard bag and one small piece of hand luggage. Hand luggage is defined as
something that is capable of fitting in an overhead luggage rack. We shall have
no obligation to carry luggage in excess of the permitted amount and/or weight.
We may agree to carry additional luggage only if there is room on the coach and
at the discretion of our representative or coach driver. If we agree to carry
any excess luggage on any journey this does not mean that we have agreed to
carry that luggage on any subsequent journey you may make.
6.2 Prohibited contents:
(a) Prohibited luggage: We are not obliged to carry any of the following
items of luggage, and you may not bring them onto any coach or leave them at
any baggage store without our express permission: any weapons, drugs or
solvents (other than medicines), live or dead animals, non-folding wheelchairs,
pushchairs or bicycles, or any objects which in our opinion may cause injury or
damage to property, such as objects with sharp or protruding edges.
(b) If you take any of these items onto our coach, we may immediately
remove them from the coach, wherever it may be situated. If you are uncertain
as to whether we will carry any particular item, you should obtain our written
consent before booking your ticket. We shall not be liable for any loss or damage
to any prohibited item(s) for any reason whatsoever.
6.3 Inspection of luggage:
We shall be entitled to inspect your luggage for the purpose of ensuring
compliance with the above requirements. We shall not be obliged to carry you or
your luggage, and shall be entitled to remove you and/or your luggage from any
coach, if you refuse a search.
6.4 Packing and labelling of luggage:
You must pack all of your luggage safely and securely, with a view to
protecting your luggage from loss, damage or interference, and to protecting
any other property on a coach from being damaged by your luggage. All luggage
carried on our coach should be clearly labelled and include a contact telephone
number. We will not be obliged to carry any luggage that has not been properly
packed or labelled.
Small valuable items such as money, medication, jewellery, laptop
computers, personal electronic devices, important documents, passports, visas
and tickets should be kept in your hand luggage at all times.
6.6 Loading the luggage:
You are responsible for getting your luggage onto and off a coach.
Except for any luggage stored in the hold of a coach, you must also look after
your luggage at all times.
6.7 Storage of luggage:
All luggage other than hand luggage will be stored in the hold or other
storage compartment on the coach, and not in the passenger compartment of the
6.8 Left Luggage
If you forget any luggage and leave it on a coach we shall take
reasonable care of that luggage. We will store it at a location decided by us,
but all such storage will be at your risk. We may charge you a small
administration fee for the storage of your luggage. We will not pay any costs
for the return of your luggage.
6.8.1 We may dispose of luggage:
If you have not collected your lost luggage within 1 month of our
finding it, we may dispose of your luggage in any manner we wish. We shall be
entitled to open and examine any left or lost luggage to ascertain if the
luggage contains any dangerous or perishable items and if
so, we shall be entitled to immediately dispose of these items.
6.8.2 You must hand over any luggage found on any coach or at any stop
to one of our representatives or the coach driver immediately upon discovery.
6.9 Notification of loss or damage:
If during any journey you should lose any of your luggage or any of your
luggage is damaged you must notify the coach driver or a Ben's Bus
representative as soon as possible after you discover the loss or damage. You
must confirm any loss or damage of your luggage within 24 hours after the end
of your journey by emailing email@example.com. If you do not notify us of any
loss or damage to your luggage as required, then we will not be liable for that
loss or damage.
6.10 Our Baggage stores.
You will leave your baggage at our baggage stores entirely at your own
risk. Neither us nor any third party agent we will use to supply you storage
space will accept any liability for any loss, damage or interference to your
6.11 Our liability for loss or damage to Luggage:
Your luggage shall be at your risk at all times, and we will only be
liable for any loss of or damage to your luggage caused by our negligence. Our
maximum liability to you for any loss of or damage to your luggage, whether for
breach of contract, breach of any duty of care in relation to the luggage, our
negligence, or any deliberate or negligent acts of any of our drivers or
representatives, shall be limited to £200 for all such loss or damage. You
should insure your luggage with reputable insurers against all usual and normal
risks of loss or damage, to the full replacement value of the luggage.
7. REFUNDS AND RESCHEDULES
7.1 What refunds and reschedules are allowed:
You are not entitled to cancel or reschedule your ticket, and we shall
not be obliged to refund to you any fare for your ticket in any circumstances,
except for any refunds expressly allowed in these Geneva Airport Conditions of
7.2 Refunds and reschedules for delay or cancellation of service:
If the coach you were booked to travel on is delayed for more than one
hour or cancelled without notice or there are insufficient seats and as a
consequence you reasonably decide not to travel, you may claim a refund or
7.3 Claiming a refund
In any case where we are obliged to provide a refund for discontinued
services, we will only be obliged to give you that refund on the following
(a) You must make your claim for a refund yourself and if asked you must
provide reasonable proof of your identity and purchase. If you have a ticket that
covers more than one person, you must specify which passengers you are claiming
a refund for.
(b) You must email our office at firstname.lastname@example.org and we must have
received this claim no later than 15 days after the date of the cancelled
(c) If we give you a refund, then your ticket will be cancelled, and we
shall have no further obligation to carry you under that ticket.
8.1 Governing Law:
Your ticket, the contract with us to carry you, and any carriage we
provide to you shall be governed by English law, and the English courts shall
have exclusive jurisdiction.
Each of the provisions of these Geneva Airport Conditions of Sale shall
be separate and severable. Should any provision be invalid or unenforceable, it
shall be severed from these Geneva Airport Conditions of Sale, and the
remaining provisions of these Geneva Airport Conditions of Carriage shall
continue in full force and effect and be amended as far as possible to give
valid effect to the intentions of the parties under the severed provision.
8.3 Your personal data:
of what we do with your personal data.
8.4 Your information will be kept on our company database for a period
of 2 years. You will not be able to access this information except upon an
expressive request to us in writing.
8.5 Telephone calls
Telephone calls to and from No Fuss Bus may be
recorded for training and monitoring purposes.
8.6 Amendments and waivers:
None of our employees or representatives, or drivers of parties
contracted by us, has authority to modify or waive any provision of these
Geneva Airport Conditions of Sale.
8.7 Third Party Rights:Unless otherwise stated in these Geneva Airport Conditions of Sale, no
person other than you and us shall have the benefit of or be entitled to rely
upon or enforce any term of these Geneva Airport Conditions of Sale or any
other term of the contract to carry you and the Contracts (Rights of Third
Parties) Act 1999 shall not apply..