These Geneva Airport Conditions of Sale are the conditions on which No Fuss Bus Ltd, a
franchisee of Ben’s Bus Ltd, carries any person and their property to or from Geneva Airport and these conditions
shall apply to each ticket issued by Ben’s Bus Ltd on behalf of No Fuss Bus Ltd and each
contract to carry any person entered into by No Fuss Bus Ltd. Any person who travels on a
No Fuss Bus Ltd service shall be considered to have agreed to be carried on these Geneva Airport
Conditions of Sale. All our vehicles and drivers possess the necessary insurance,
registration and licences. Ben’s Bus Ltd & No Fuss Bus Ltd strongly recommends that all
passengers take out comprehensive travel insurance.
In these Geneva Airport Conditions of Sale, the following words shall have the following
"coach" means the coach, bus, taxi or any other road vehicle provided by us;
"journey" means each journey you are entitled to make on a service as stated on your ticket;
"ticket" means any ticket, including e-tickets, issued by us, which evidences our agreement
to carry or arrange for the carriage of any person, including the services on which travel
is permitted and the fare payable. In the case of an e-ticket it is the copy which you print
yourself after making a booking on our website;
"luggage" means any property, which you bring onto a coach;
"service" means any journey to be made by a coach provided or arranged by us or on our
behalf for the purpose of carrying persons and their luggage;
"we", "us" and "our" refers to No Fuss Bus Ltd a company registered in England and
Wales, with registered number 06908828 whose registered office is at Kintyre House,
70 High Street, Fareham, Hampshire, PO16 7BB and who is a franchisee of Ben’s Bus
Ltd a company registered in England and Wales, with registered number 05961403,
whose registered office is 5a Brunswick Mews, Hove, East Sussex, BN3 1HD; and
"you" means the person who we have agreed to carry or arranged to be carried, being the
person who purchased a ticket or for whom a ticket was purchased, or any person who
travels on a service with or without a ticket.
In this Agreement, a reference to the singular shall include the plural and vice versa.
2. Our Service
2.1 Our agreement to you:
We agree to carry (or procure a third party to carry) you and your luggage on the journey
stated on your ticket subject to these Geneva Airport Conditions of Sale. We reserve the right
at any time to subcontract or deal with any authorised third party to provide services on our
2.2 Your ticket:
Your ticket is a record of our agreement to carry you or to arrange for your carriage. If your
ticket was purchased by someone else, you agree that such person purchased the ticket as
your agent. A ticket may only be used by the person(s) named on it and is not transferable.
2.3 Carriage of children and young persons:
We shall not carry any child under 14 years of age who is not accompanied by a responsible
adult, aged 16 or over. Parents or minders of children under 14 years of age, are responsible
for the conduct of these children whilst in our vehicles, and will be held responsible for any
damage caused by these children. Babies are not permitted on our buses, except at the absolute discretion of our management. Authorisation for the carriage of a baby must be sought in advance by emailing firstname.lastname@example.org. Our decision will depend on the exact type of vehicle that is going to be used on the dates and times you wish to travel.
2.4 Ticket validity:
Your ticket permits you to travel solely on the services, and on the dates and times as stated
on your e-ticket.
2.5 Ticket amendments:
All requests for amendments must be made in writing to email@example.com more than 2 weeks before the date of your first transfer. After this period, no amendments will be allowed to be made, except at the absolute discretion of our management. We reserve the right to charge a £10 administration fee per person.
2.6 Ticket refunds:
All requests for refunds must be made in writing to firstname.lastname@example.org at the earliest opportunity. If you cancel your ticket more than 2 weeks before the date of your first transfer, we will refund you the full amount of the ticket price, less a £10 administration fee per person. If you have paid by credit card we will subtract a further 5% from the refund value. If you cancel your ticket less than 2 weeks before the date of your first transfer, or if you fail to turn up in time for our service, or you turn up at the wrong location, or you miss your incoming flight, or your incoming flight is delayed by more than 30 minutes, no refund will be given, except at the absolute discretion of the management. Any refund given at the discretion of the management will be subject to a £10 administration fee per person.
2.7 Delayed Flights:
In the instance of your incoming flight (as specified by you on our online booking form) being delayed, our service will wait for you only if you are able to meet our representative within thirty (30) minutes of the bus departure time on your ticket. If your incoming flight is delayed and you meet our representative more than thirty (30) minutes after the departure time on your ticket then our service will leave without you and we will not be liable for any refund or to arrange or provide alternative transport for you to the resort, or for any costs which you may incur as a result of missing our service. If you miss your service due to a late incoming flight and there is space on the next service, we will allow you to travel on this service, at the discretion of our representative at the airport.
2.8 Diverted Flights:
In the instance of your incoming flight (as specified by you on our online booking form) being diverted to another airport, due to extreme weather conditions, technical faults on the aircraft or for any other reason whatsoever, we will only wait thirty (30) minutes after the bus departure time as stated on your e-ticket. It is your responsibility to make your own way to Geneva Airport from whichever airport your flight has been diverted to and we will not be liable to arrange or provide you with transport to Geneva Airport, or reimburse you any costs you may incur getting to Geneva Airport. If you miss our service as a result of you not being at Geneva Airport thirty (30) minutes after the bus departure time as stated on your e-ticket, we will not be liable for any refund or to arrange or provide alternative transport to the resort, or for any costs which you may incur as a result of missing our service.
2.9 Changes to flight details by airline carrier:
We will not be liable for any refund or to arrange or provide alternative transport for you
to the resort if your airline carrier changes the details of your flight, except at the absolute
discretion of our management.
3. Passenger responsibilities
3.1 You must pay for our service
Payment of our service is required from you at the time of booking. No ticket will be issued
under any circumstances until payment has been processed by our secure server.
3.2 You must check your e-ticket:
It is your responsibility to check the details of your journey on the “Review Booking” screen of our website before you purchase the ticket and to check the details on the e-Ticket we will send you once your booking has been confirmed. All requests for amendments must be made in writing to email@example.com more than 2 weeks before the date of your first transfer. After this period, no amendments will be allowed to be made, except at the absolute discretion of our management. We reserve the right to charge a £10 administration fee per person.
3.3 You must travel with a valid ticket:
(a)You must travel with a valid ticket when travelling on all our services, and you must
present it to any of our representatives upon demand. An invalid ticket will be deemed
as one that is not for the service you are trying to board, or an illegible or defaced ticket.
(b)We will not allow you to board a service if you do not have a valid ticket. If you do travel
on any service without a valid ticket we will be entitled to force you to leave that service.
(c) If we have reasonable grounds for believing a ticket to be fraudulent, we reserve the right
to confiscate the ticket and stop you from travelling on our service. You shall not be entitled
to a refund and we shall have no further obligations or liability to you.
3.4 You must make sure you know the location of your boarding point
(a) It is your responsibility to ensure you know the location of the boarding point at the resort
before your service departs.
(b) We shall not be liable to you if you miss any service as a result of not knowing the
location of the boarding point.
3.5 You should arrive at the boarding point at least 10 minutes before departure:
(a) You should arrive at our boarding points at least 10 minutes before the scheduled
departure time for that boarding point, for that service.
(b) We shall not be liable for any refund if you miss any service as a result of your late
arrival at our boarding points, and we shall not be obliged to wait for you or to arrange or
provide alternative transport to the airport, or for any costs which you may incur as a result of
missing our service.
3.6 Boarding and leaving a service:
You may not board or leave any service except at our designated stops.
3.7 Seat belts:
You agree to wear a seat belt where provided.
3.8 Breach of conditions applicable to your ticket:
If you fail in a material respect to comply with any condition that governs your ticket, we may
cancel the ticket, and refuse you further carriage, without any obligation to refund the fare or
any other liability to you.
4. Passenger behaviour
4.1 Required behaviour and prohibited behaviour:
You shall behave in a reasonable, sensible and lawful manner on all our services. You shall
comply with any reasonable request from a member of our staff and treat our members
of staff, drivers and other passengers with respect. You shall not: act in an abusive or
threatening manner; or conduct yourself in a way which may endanger yourself, the coach or
any other person or property on board any coach; or obstruct any aisle or emergency exit;
or behave in a manner which causes discomfort, inconvenience, damage or injury to other
persons; or take onto any coach any drugs (other than medicines) or hot food or hot drinks
for the purpose of consuming them, or consume them on any coach; or board any coach
whilst under the influence of alcoholic drinks or drugs; or smoke on board our coaches; or
board any coach whilst you are seriously ill or suffering from any serious contagious illness.
All alcoholic beverages must be stored in the hold and may not be taken into the passenger
compartment of the coach.
4.2 Consequences of bad behaviour:
If you fail to comply with any of the behaviour rules in Clause 4.1, we shall be entitled to
remove you from the coach, refuse you further carriage, cancel your ticket without refund,
and take any further measures necessary to prevent continuation of such conduct.
4.3 Financial reimbursement for damage(s) to coach.
In the instance of you causing damage to a coach or soiling the interior of a coach, either
by deliberate acts or by accident, you will be liable to pay a fee of €50 which is a genuine
pre-estimate of our loss. If the cost of the damage is considered to be greater than €50, the
matter will be referred to our management and may result in legal proceedings being taken
against you to recover the cost of the damage.
4.4 Our liability for behaviour of other passengers:
Whilst we will use our reasonable efforts to control the behaviour of other passengers on a
coach, we will not be liable to you for any act of any other passenger on a coach.
5. No Fuss Bus Ltd responsibilities
5.1 Our obligation to carry you:
It is our obligation to arrange carriage for you and your permitted luggage on the journeys stated on
your ticket, on and subject to these Geneva Airport Conditions of Sale. We will make every
reasonable effort to carry you with the minimum discomfort and inconvenience.
5.2 From time to time we may require some passengers to change buses at Moutiers or
Bourg St Maurice. We will endeavour to keep this inconvenience to a minimum.
5.3 Running times:
The published running times of any service are approximate and we will use reasonable
endeavours to ensure these times are honoured. In the event that our services are delayed
or cancelled we will notify you of the delay as soon as is reasonably practicable.
5.4 We will not carry animals:
We will not carry any animals (other than guide dogs accompanying registered blind
persons, and hearing dogs accompanying deaf persons) on any of our services.
5.5 Our right to cancel:
We reserve the right to alter any timetable or suspend, cancel or withdraw services, or
terminate a service once it has commenced, without notice, whether before or after you have
reserved a seat on the service, and to substitute an alternative service.
5.6 Our liability for cancellations:
(a) Except as provided in these Geneva Airport Conditions of Sale, we shall not be liable for any
loss, damage, liability, or cost suffered by you as a result of any cancellation by us or any
delay to any service, or termination of any service.
(b) If we cancel or withdraw a service and you have not booked a seat on it, we shall have
no liability to you for such cancellation or withdrawal of the service.
(c) Cancellation before service has begun: If we cancel or withdraw a service before it has
commenced, other than for a reason outside our control, our liability to you will be, at our
(i) Arrange carriage for you on another one of our services with available seats; or
(ii) make suitable alternative arrangements to carry you to your destination on another coach, or other mode of transport; or
(iii) cancel the ticket, and allow you to claim a refund of the full amount of the fare, if no
portion of the ticket has been used, or 50% of the fare if the outward part of a return ticket
has been used.
(d) Cancellation after service has begun: If a service on which you are travelling commences
and is terminated before reaching your destination, other than for a reason beyond our
control, our liability will be to make suitable alternative arrangements to carry you to your
destination, such as another service, carrier, coach, train, private car, or taxi, which you shall
not unreasonably refuse.
5.8 We have no liability for circumstances beyond our control:
We shall have no liability for any delay or failure to carry
you, or for breach of contract, where caused by a circumstance beyond our reasonable
control. Circumstances outside our control shall include, without limitation: cancelled flights,
war or threat of war, mechanical breakdown, accidents causing delays on our service
route, other unforeseen traffic delays, riot, demonstration or any other local disturbance,
exceptional severe weather conditions, fire and/or damage at an airport or in resort,
compliance with requests of the police, customs or other government officials and security
services, vandalism and terrorism, strike/industrial action, problems caused by other
customers, bankruptcy, insolvency or cessation of trade of any carrier used by us and other
circumstances affecting passenger safety.
5.9 We have absolutely no liability whatsoever in respect of you missing your flight out of
Geneva Airport. We will make every reasonable effort to ensure you arrive at the airport
in time for your flight, but we will incur no cost whatsoever, and will offer no financial
recompense as a result of you missing your flight, no matter what the reason or cause of this
5.10 Our maximum liability to you:
Our maximum liability to you for any reasonable and foreseeable loss, damage or liability
which you may suffer or incur as a result of our breach of our contract to carry you, our
negligence in connection with carrying you, or the deliberate or negligent acts or omissions
of any of our employees or representatives or sub-contractors, shall be limited to £200.
5.11 Death and Personal Injury:
We do not exclude or limit our liability for death or personal injury resulting from our
negligence nor, where you deal as a consumer, exclude your statutory rights.
6. Luggage restrictions
6.1 Permitted Luggage:
We will carry your luggage on and subject to these Geneva Airport Conditions of Sale. On
each of our services, we will allow you to take one suitcase, holdall, or rucksack (no more
than 20kg per item), one ski or snowboard bag and one small piece of hand luggage. Hand
luggage is defined as something that is capable of fitting in an overhead luggage rack. We
shall have no obligation to carry luggage in excess of the permitted amount and/or weight.
We may agree to carry additional luggage only if there is room on the coach and at the
discretion of our representative or coach driver. If we agree to carry any excess luggage
on any journey this does not mean that we have agreed to carry that luggage on any
subsequent journey you may make.
6.2 Prohibited contents:
(a) Prohibited luggage: We are not obliged to carry any of the following items of luggage,
and you may not bring them onto any coach or leave them at any baggage store without our
express permission: any weapons, drugs or solvents (other than medicines), live or dead
animals, non-folding wheelchairs, pushchairs or bicycles, or any objects which in our opinion
may cause injury or damage to property, such as objects with sharp or protruding edges.
(b) If you take any of these items onto our coach, we may immediately remove them from
the coach, wherever it may be situated. If you are uncertain as to whether we will carry any
particular item, you should obtain our written consent before booking your ticket. We shall
not be liable for any loss or damage to any prohibited item(s) for any reason whatsoever.
6.3 Inspection of luggage:
We shall be entitled to inspect your luggage for the purpose of ensuring compliance with
the above requirements. We shall not be obliged to carry you or your luggage, and shall be
entitled to remove you and/or your luggage from any coach, if you refuse a search.
6.4 Packing and labelling of luggage:
You must pack all of your luggage safely and securely, with a view to protecting your
luggage from loss, damage or interference, and to protecting any other property on a
coach from being damaged by your luggage. All luggage carried on our coach should be
clearly labelled and include a contact telephone number. We will not be obliged to carry any
luggage that has not been properly packed or labelled.
Small valuable items such as money, medication, jewellery, laptop computers, personal
electronic devices, important documents, passports, visas and tickets should be kept in your
hand luggage at all times.
6.6 Loading the luggage:
You are responsible for
getting your luggage onto and off a coach. Except for any luggage stored in the hold of a
coach, you must also look after your luggage at all times.
6.7 Storage of luggage:
All luggage other than hand luggage will be stored in the hold or other storage compartment
on the coach, and not in the passenger compartment of the coach.
6.8 Left Luggage
If you forget any luggage and leave it on a coach we shall take reasonable care of that
luggage. We will store it at a location decided by us, but all such storage will be at your risk.
We may charge you a small administration fee for the storage of your luggage. We will not
pay any costs for the return of your luggage.
6.8.1 We may dispose of luggage:
If you have not collected your lost luggage within 1 month of our finding it, we may dispose
of your luggage in any manner we wish. We shall be entitled to open and examine any left
or lost luggage to ascertain if the luggage contains any dangerous or perishable items and if
so, we shall be entitled to immediately dispose of these items.
6.8.2 You must hand over any luggage found on any coach or at any stop to one of our
representatives or the coach driver immediately upon discovery.
6.9 Notification of loss or damage:
If during any journey you should lose any of your luggage or any of your luggage is damaged
you must notify the coach driver or a Ben's Bus representative as soon as possible after you
discover the loss or damage. You must confirm any loss or damage of your luggage within
24 hours after the end of your journey by emailing firstname.lastname@example.org. If you do not notify
us of any loss or damage to your luggage as required, then we will not be liable for that loss
6.10 Our Baggage stores.
You will leave your
baggage at our baggage stores entirely at your own risk. Neither us nor any third party agent
we will use to supply you storage space will accept any liability for any loss, damage or
interference to your luggage.
6.11 Our liability for loss or damage to Luggage:
Your luggage shall be at your risk at all times, and we will only be liable for any loss of or
damage to your luggage caused by our negligence. Our maximum liability to you for any loss
of or damage to your luggage, whether for breach of contract, breach of any duty of care
in relation to the luggage, our negligence, or any deliberate or negligent acts of any of our
drivers or representatives, shall be limited to £200 for all such loss or damage. You should
insure your luggage with reputable insurers against all usual and normal risks of loss or
damage, to the full replacement value of the luggage.
7. REFUNDS AND RESCHEDULES
7.1 What refunds and reschedules are allowed:
You are not entitled to cancel or reschedule your ticket, and we shall not be obliged to
refund to you any fare for your ticket in any circumstances, except for any refunds expressly
allowed in these Geneva Airport Conditions of Sale.
7.2 Refunds and reschedules for delay or cancellation of service:
If the coach you were booked to travel on is delayed for more than one hour or cancelled without notice or there are insufficient seats and as a consequence you reasonably decide not to travel, you may claim a refund or reschedule.
7.3 Claiming a refund
In any case where we are obliged to provide a refund for discontinued services, we will only
be obliged to give you that refund on the following conditions:
(a) You must make your claim for a refund yourself and if asked you must provide
reasonable proof of your identity and purchase. If you have a ticket that covers more than
one person, you must specify which passengers you are claiming a refund for.
(b) You must email our office at email@example.com and we must have received this claim
no later than 15 days after the date of the cancelled service
(c) If we give you a refund, then your ticket will be cancelled, and we shall have no further
obligation to carry you under that ticket.
8.1 Governing Law:
Your ticket, the contract with us to carry you, and any carriage we provide to you shall be
governed by English law, and the English courts shall have exclusive jurisdiction.
Each of the provisions of these Geneva Airport Conditions of Sale shall be separate and
severable. Should any provision be invalid or unenforceable, it shall be severed from these
Geneva Airport Conditions of Sale, and the remaining provisions of these Geneva Airport Conditions
of Carriage shall continue in full force and effect and be amended as far as possible to give
valid effect to the intentions of the parties under the severed provision.
8.3 Your personal data:
your personal data.
8.4 Your information will be kept on our company database for a period of 2 years. You will
not be able to access this information except upon an expressive request to us in writing.
8.5 Amendments and waivers:
None of our employees or representatives, or drivers of parties contracted by us, has
authority to modify or waive any provision of these Geneva Airport Conditions of Sale.
8.6 Third Party Rights:
Unless otherwise stated in these Geneva Airport Conditions of Sale, no person other than
you and us shall have the benefit of or be entitled to rely upon or enforce any term of these
Geneva Airport Conditions of Sale or any other term of the contract to carry you and the
Contracts (Rights of Third Parties) Act 1999 shall not apply.