CHANGING PERSONAL INFORMATION
You can log into your booking and change the following elements of your booking free of charge. The Lead Passenger email and Booking Reference Number can be located on your e-Ticket.
- Names of Passengers / Email Addresses / Mobile Phone Numbers
- Which bus stop you’d like to get on & off at (for Alpe d’Huez, Les 2 Alpes & Chamrousse only)
CHANGING YOUR TRAVEL DETAILS
If you need to change any of the elements listed below, please forward us your Ben’s Bus e-Ticket with as much information as possible about the changes you wish to make and we will get back to you. Please note there is a £10 admin fee for this service.
The Airport You Are Flying Into / The Resort You Are Going To / Your Flight Information / Our Bus Transfer Times
If you are flying into GENEVA Airport, please email firstname.lastname@example.org
If you are flying into GRENOBLE Airport and you are going to Alpe d’Huez, Les 2 Alpes, Oz, Vaujany, Rochetaillee, Bourg d’Oisans or Chamrousse, please email email@example.com
If you are flying into GRENOBLE Airport and you are going to Val Thorens, Tignes, Val d’Isere, Les Menuires, St Martin de Belleville, Sainte Foy, Moutiers, Aime or Bourg St Maurice please email firstname.lastname@example.org
If you are flying into LYON Airport, please email email@example.com *Due to the way our booking systems work for this route, we may need to cancel your booking, refund you minus the £10 admin fee and ask you to book back on again via our website.